Lounge Host - British Airways Lounge Edinburgh

BaxterStorey UK; City of Edinburgh; On-site; GBP 27,000 - 33,000; Full time

Job summary

BaxterStorey UK is hiring a Lounge Host at Edinburgh Airport. In this role, you will provide 5-star service to customers, ensuring their experience is exceptional while maintaining a clean and welcoming environment. The position offers training, progressive opportunities, and great benefits including holiday and discounts.

Benefits

Bespoke training and development

20 days holiday, increasing with length of service

Birthday holiday

Discounts on high street

Free meals whilst on shift

Pension

Qualifications

• Strong appetite for excellent customer service.
• No prior experience required; training provided.
• Candidate should have an eye for detail.

Responsibilities

• Greet customers at the British Airways Lounge and provide excellent service.
• Ensure cleanliness and maintenance of kitchen and restaurant areas.
• Assist in food preparation and provide friendly service.

Skills

Customer service

Attention to detail

Friendly demeanor

Job description

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Client:

BaxterStorey UK

Location:

Ingliston, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

273507eda14d

Job Views:

11

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Company Description

£12.97/ph - 37.5hrs per week

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.

We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.

Job Description

Whenever customers visit the British Airways Lounge at Edinburgh Airport, you’ll be there to greet them with 5-star, BaxterStorey service.Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

What will you be doing as a Lounge Host:

Your task will be to uphold our high standards by making sure that our customers get a great experience. That means beingsmart, cheerful and approachable, keeping counters and displays in tip-top condition, clearing tables promptly, and making sure BA specifications and guests’ expectations are met on every shift.

• Ensure that customers are given a prompt and efficient service
• Assist in the preparation of food and snacks.
• Keep the kitchen and restaurant areas in a clean and tidy state at all times.
• Provide a friendly, efficient and hygienic service to all customers.

Qualifications

You don’t need any experience just an appetite for excellent customer service, an eye for detail, an appreciation for good food and the rest we can teach you.

Additional Information

Alongside working with the best teams, we also offer great benefits alongside your career as a Lounge Host, which include:

• Bespoke training and development
• Opportunities for progression across the UK, Ireland and Europe, most of our managers have been internally progressed and developed.
• 20 days holiday, increasing with length of service
• Birthday holiday
• Apprenticeship (development journey) opportunities
• Discounts available on the high street shops, holidays, gyms and cinemas
• Recognition scheme
• Wellbeing assistance
• Free meals whilst on shift
• Pension

This role is a mix of both early and late shifts, 37.5hrs per week, 5 days out of 7. We are open seven days per week and bank holidays.

Please note that this role is based at an international airport and therefore successful applicants will require photographic ID and pass a basic disclosure. In order to obtain an airside pass we will need verifiable evidence of your past 5 years of work/education history.