Lounge Host

Haven; Devon and Torbay; On-site; GBP 10,000 - 40,000; Full time

Job summary

A holiday resort company in Devon and Torbay is seeking an Owners Lounge Host to create a welcoming atmosphere for holiday homeowners in their exclusive lounge. The ideal candidate will have a passion for hospitality, strong communication skills, and a proactive approach to providing excellent service. Benefits include attractive pay, career development opportunities, and exclusive team perks.

Benefits

Attractive pay with overtime opportunities

Inclusive work environment

Comprehensive training and support

Career development opportunities

Discounts on dining and holidays

Qualifications

• Experience in a hospitality or customer service role is beneficial.
• Friendly, personable, and confident in interacting with guests of all ages.
• Strong communication skills and a commitment to delivering excellent service.

Responsibilities

• Greet owners warmly, building rapport and ensuring a positive lounge experience.
• Assist with daily operations of the lounge, including serving drinks and food.
• Provide information on events, activities, and amenities.

Skills

Hospitality experience

Strong communication skills

Customer service orientation

Personable and friendly

Proactive approach

Job description

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Position: Owners Lounge Host
Type: Full Time / Seasonal - 35 hours per week over 4 days.
Pay Rates: Up to £ per hour depending on age

Join our One Great Team here at Haven as an Owners Lounge Host, where you’ll be dedicated to delivering exceptional experiences for our valued holiday homeowners in their exclusive lounge!

As an Owners' Lounge Host, you’ll play a key role in creating a welcoming and relaxing atmosphere for our owners, providing a personalised service and ensuring their visits are memorable. If you have a passion for hospitality and enjoy building connections, this role is ideal for you!

Key Responsibilities
- Greet owners warmly, building rapport and ensuring a positive lounge experience.
- Assist with daily operations of the lounge, including serving drinks and food, keeping the space clean and inviting.
- Provide information on events, activities, and amenities, helping owners make the most of their stay.
- Act as a point of contact for owner queries, offering friendly and efficient assistance.
- Support the owner services team in creating a sense of community within the owner’s lounge.

Requirements
- Experience in a hospitality or customer service role is beneficial.
- Friendly, personable, and confident in interacting with guests of all ages.
- Strong communication skills and a commitment to delivering excellent service.
- Ability to work independently and as part of a team, with a proactive approach.
- Flexible availability, including weekends, evenings and bank holidays.

Applicants must meet the minimum legal age of 18 to sell alcohol.

What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.