Lounge Business Executive- 18 month Fixed Term

British Airways PLC; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading airline company is seeking a Lounge Business Executive to deliver a world-class experience in lounges. Responsibilities include managing lounge suppliers, ensuring excellent operations, and utilizing customer insight for improvements. The ideal candidate has a strong background in hospitality, excellent interpersonal skills, and a customer-first mindset. Join us to help redefine luxury travel experiences.

Benefits

Unlimited standby tickets on British Airways flights

Discounted airfares for friends and family

Opportunities for development and progress

Qualifications

• Strong background in contract or supplier management in hospitality or travel.
• Demonstrated success in driving operational performance and maintaining service excellence.
• Willingness to travel internationally as required.

Responsibilities

• Manage the portfolio of British Airways and third-party lounge suppliers.
• Act as the point of contact for internal teams and external partners.
• Oversee all aspects of lounge operations.

Skills

Customer-first mindset

Commercial acumen

Problem-solving

Interpersonal skills

Supplier relationship management

Job description

Overview

A career without limits

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role

The Role: Lounge Business Executive

Step into a key role at British Airways as a Lounge Business Executive, where you'll be instrumental in delivering a world-class experience across our network of British Airways and partner lounges. This is a customer-focused and commercially driven position, perfect for someone passionate about premium hospitality and keen to shape the future of our lounge offering on a global scale.

What You'll Do

• Manage the portfolio of British Airways and third-party lounge suppliers, ensuring delivery of an exceptional, consistent experience that surpasses customer expectations.

• Act as the day-to-day point of contact for internal teams and external delivery partners, ensuring effective communication and operational alignment.

• Oversee all aspects of lounge operations, including maintenance, supplier performance against KPIs and SLAs, food and health safety, and customer communications.

• Secure business case approvals for lounge spend in line with British Airways' financial guidelines.

• Utilise customer insight and satisfaction data (CSAT) to inform continuous improvements and elevate the premium lounge experience.

• Identify and act on opportunities to optimise cost efficiencies, improve service delivery, and unlock new revenue streams.

• Build strong, collaborative relationships with a wide range of stakeholders to influence and deliver business priorities.

Your Experience

• A customer-first mindset with a deep appreciation for premium hospitality standards.

• Proven commercial acumen and confidence in managing supplier relationships.

• A tenacious and proactive approach to problem-solving and continuous improvement.

• Excellent interpersonal skills and the ability to navigate complex stakeholder environments.

• Willingness to travel internationally as required.

What You'll Bring to British Airways

• Strong background in contract or supplier management, ideally within hospitality, travel, or customer experience-focused environments.

• Demonstrated success in driving operational performance and maintaining service excellence.

• Familiarity with using customer insight to enhance products and services.

• Knowledge of food safety and health and safety standards is an advantage.

Apply

Ready to set the standard for luxury travel experiences? Join British Airways and help redefine premium service for millions of travellers around the world.

Apply now and discover the possibilities of a career that takes you further.

What we offer

We believe that all the people who work with us should feel valued for the part they play. It\'s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you\'ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You\'ll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.

At British Airways you\'ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don\'t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we\'re committed to creating a culture where everyone feels that they can be themselves. We\'re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.