Loss Prevention Partner

JLP Insights & Media website; Poole; On-site; GBP 26,000 - 38,000; Full time

Job summary

A leading retail company in Poole is seeking a Loss Prevention Partner to enhance profitability and ensure safety on the shop floor. Responsibilities include managing shrinkage performance, patrolling the area to deter theft, and supporting fellow staff. Ideal candidates will have strong communication skills and attention to detail. The role requires varied shifts, including evenings and weekends, and offers a salary range of £26,500 - £38,000 annually.

Qualifications

• 18 years or older to work in this role.
• Previous experience in loss prevention is beneficial but not essential.

Responsibilities

• Be a point of contact for branch Profit Protection issues.
• Manage shrinkage performance within budget.
• Support and coach fellow Partners on minimizing shrinkage.
• De-escalate conflict situations professionally.

Skills

Excellent verbal and written communication skills

Confidence in resolving conflict

Great attention to detail

Good customer service and relationship-building skills

Job description

ABOUT THE ROLE

As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll protect your fellow Partners and customers by patrolling the shop floor to deter potential theft and monitoring CCTV for signs of suspicious behaviour.

Due to its nature, you need to be 18 years or older to work in this role. You’ll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.

Key Responsibilities

• Be a point of contact for branch Profit Protection issues, escalating as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including external and internal dishonesty, procedural failure, and administrative error.
• Support and coach fellow Partners on minimizing shrinkage and completing procedures correctly to protect profits.
• De-escalate conflict situations professionally; may include detaining or banning individuals committing offences.
• Support with investigations as needed.

Essential Skills/Experience

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail, with the ability to spot trends and signs of profit loss.
• Good customer service and relationship-building skills.

Desirable Skills/Experience

• Previous experience in loss prevention and customer-facing roles is beneficial but not essential.
• Full training will be provided.

Closing Date: August 10, 2025

Pay: £26,500 - £38,000 annually

Contract Type: Permanent

Hours of Work: 37.5 hours/week, varied shifts including early starts, late finishes, evenings, weekends, and alternate weekends.

Job Level: Partnership Level 9

Location: Poole (John Lewis & Partners), Unit A Commerce Centre, Poole, Dorset, BH12 1DN

ABOUT THE PARTNERSHIP

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, offering value, quality, and service.

As Partners, we share ownership and responsibility, contributing to our success, working together through good and challenging times, and treating everyone with kindness and respect.

We embrace differences and create an environment where everyone can thrive, grow individually and collectively.

We make a difference—because we all own it.

Additional Notes

Some roles may require pre-employment vetting, including DBS checks. Applicants will be informed during recruitment. We support flexible working arrangements, which can include flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager.

Our goal is to be the most inspiring omni-channel retailer in the UK, offering the best products and unforgettable experiences.