Loss Prevention Partner

John Lewis & Partners; Poole; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major UK retailer is seeking a Loss Prevention Partner in Poole to contribute to the efficiency and profitability of the shop. Responsibilities include investigating shrinkage trends, patrolling to deter theft, and supporting partners on loss minimization. Applicants should have excellent communication skills and attention to detail. Full training is provided, and varied shifts are part of the role.

Qualifications

• Must be 18 or older to work in this role.
• Experience in loss prevention and customer-facing roles is beneficial but not essential.

Responsibilities

• Investigate trends and report on shrinkage.
• Patrol the shop floor to deter theft.
• Monitor CCTV for suspicious behaviour.
• Mitigate risks of harm to Partners and Customers.
• Support and coach Partners on shrinkage minimisation.

Skills

Excellent verbal and written communication skills

Confidence in resolving conflicts

Attention to detail

Customer service skills

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll contribute to the efficiency and profitability of the shop where you are based and be an essential part of the team. Your responsibilities will include investigating trends, reporting on key themes regarding shrinkage to protect profits, patrolling the shop floor to deter theft, and monitoring CCTV for suspicious behaviour.

Note: You must be 18 or older to work in this role. The position requires working on a rota, including evenings and weekends.

Key Responsibilities

• Be a point of contact for branch Profit Protection issues, escalating as needed.
• Mitigate risks of harm to Partners and Customers.
• Manage shrinkage performance within set budgets and risk appetite.
• Address all aspects of shrinkage, including dishonesty, procedural failures, and administrative errors.
• Support and coach Partners on shrinkage minimisation and procedure compliance.
• De-escalate conflicts professionally and, if necessary, detain or ban offenders.
• Assist with investigations as required.

Essential Skills/Experience

• Excellent verbal and written communication skills.
• Confidence in resolving conflicts.
• Attention to detail to identify profit loss trends.
• Good customer service and relationship-building skills.

Desirable Skills/Experience

• Experience in loss prevention and customer-facing roles is beneficial but not essential, as full training is provided.

Working Hours

Full-time (37.5 hours/week) with varied shifts, including early mornings, late evenings, weekends, and potentially alternate weekends.

The Partnership

We’re the UK’s largest employee-owned business, home to John Lewis and Waitrose. We foster a culture of ownership, innovation, and inclusivity, committed to building a happier world and creating an environment where Partners can thrive. We value kindness, respect, and embracing differences.

Additional Notes

Roles may require pre-employment vetting, including DBS checks and financial probity checks. We encourage early applications as vacancies may close early due to high demand. We support flexible working arrangements, which can be discussed during the interview process.