Loss Prevention Partner

John Lewis Partnership; Nottingham; On-site; GBP 22,000 - 27,000; Full time

Job summary

Join our Profit Protection team as a Loss Prevention Partner at John Lewis Partnership in Nottingham. This role involves maintaining a safe environment for staff and customers while addressing loss prevention. You’ll utilize skills in communication, conflict resolution, and attention to detail to protect the business from theft and shrinkage.

Qualifications

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with the ability to spot trends.
• Good customer service and relationship-building skills.

Responsibilities

• Be a point of contact for branch Profit Protection issues.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget.
• Support and coach fellow Partners on minimizing shrinkage.
• De-escalate conflict situations professionally.

Skills

Communication

Conflict Resolution

Attention to Detail

Customer Service

Job description

About the role

As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll protect your fellow Partners and customers by patrolling the shop floor to deter potential theft and monitoring CCTV for signs of suspicious behaviour.

Due to its nature, you need to be 18 years or older to work in this role. You’ll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.

Key Responsibilities

As a Loss Prevention Partner, your day will be varied, but day-to-day responsibilities will include:

1. Be a point of contact for branch Profit Protection issues, escalating as required.
2. Mitigate the risk of malicious harm to Partners and Customers.
3. Manage shrinkage performance within budget and risk appetite.
4. Address all aspects of shrinkage, including external and internal dishonesty, procedural failure, and administrative error.
5. Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
6. De-escalate conflict situations professionally (at times, you may need to detain or ban individuals committing offences in our shops).
7. Support investigations as required.

Essential skills/experience you'll need

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with the ability to spot trends and signs of profit loss.
• Good customer service and relationship-building skills.

Desirable skills/experience you may have

• Previous experience in a loss prevention role and a customer-facing environment would be beneficial but is not essential, as full training will be provided.

About The Partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. There’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify, ensuring we are Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership and responsibility for our success. We use our voices to contribute, working together through good and challenging times, treating everyone with kindness and respect.

We own making the Partnership a place where everyone belongs, embracing differences, creating an environment to thrive, and growing individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks. If applicable, you’ll be informed during the recruitment process. We encourage quick completion of any vetting documents to avoid delays. DBS checks will be conducted by a third-party registered body, and additional checks, such as financial probity, may be required.

We recommend applying promptly, as vacancies can close early if we receive a high number of applications.

We support flexible working arrangements to promote a good work-life balance, including flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.