Loss Prevention Officer - London Marriott Hotel Marble Arch

TN United Kingdom; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hotel as a Loss Prevention Officer, where your vigilance and attention to detail will ensure guest safety and security. In this dynamic role, you will patrol the property, monitor security feeds, and respond to emergencies, all while maintaining a professional demeanor. Enjoy a supportive team environment with opportunities for learning and development. This modern hotel offers stylish accommodations and a commitment to fostering a diverse workforce. If you are ready to make a difference in guest experiences, this position is perfect for you.

Benefits

Supportive Team Environment

Learning and Development Opportunities

Management Support

Hotel Discounts

Recognition Programs

Qualifications

• Ability to handle stressful situations effectively.
• Team-oriented attitude and attention to detail.

Responsibilities

• Patrol property and assist guests with room access.
• Monitor security feeds and respond to emergencies.
• Conduct investigations and complete shift reports.

Skills

Stress Management

Teamwork

Attention to Detail

Good Judgment

Professional Demeanor

Tools

Computer Systems

POS Systems

Job description

Loss Prevention Officer - London Marriott Hotel Marble Arch, United Kingdom

Position Summary:

We are seeking a dedicated Loss Prevention Officer to join our team at the London Marriott Hotel Marble Arch.

Responsibilities:

• Patrol all areas of the property and assist guests with room access
• Monitor security feeds and conduct daily hazard inspections
• Respond to accidents and assist guests/employees during emergencies
• Defuse guest disturbances and escort individuals from the property if necessary
• Conduct investigations, gather evidence, and facilitate interviews
• Complete shift reports and maintain confidentiality of all loss prevention documents

Qualifications:

• Ability to handle stressful situations effectively
• Team-oriented attitude
• Attention to detail
• Good judgment and professional demeanor

Physical requirements include standing, sitting, or walking for extended periods, and lifting objects up to 50 pounds, with assistance for heavier objects. Proficiency in computer and POS systems is required.

Benefits:

• Supportive team environment
• Learning and development opportunities
• Management support
• Hotel discounts and recognition programs

About the Hotel:

The London Marriott Hotel Marble Arch is a modern 4-star hotel located centrally, offering stylish accommodations, a fitness centre, and the restaurant The Pickled Hen. We aim to inspire our guests and foster a diverse, inclusive workforce.