Loss Prevention Officer

HOMESENSE; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Loss Prevention Officer in a leading retail environment. This role focuses on ensuring the safety of customers and associates while promoting a positive shopping experience. You'll be a visible presence in the store, deterring loss and collaborating with your team to maintain security. With a strong emphasis on personal development, you'll receive comprehensive training and support. This is an exciting opportunity to grow within a fun and caring team, where your contributions make a real difference. Embrace the chance to thrive in a forward-thinking retail company committed to employee wellbeing and success.

Benefits

Competitive Salary

Uniform Provided

Employee assistance program

Associate discount

Service awards

Qualifications

• Experience in a customer-facing role is ideal but not essential.
• Ability to remain calm and professional under pressure.

Responsibilities

• Support positive customer experience by being a visible presence.
• Deter loss on the sales floor and act as an ambassador for loss prevention.
• Work closely with the store team to maintain product security.

Skills

Customer service

Conflict resolution

Communication

Resilience

Self-motivation

Job description

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. Homesense

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores - TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team - a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Could you be one of our Loss Prevention Officers?

As the world's leading off-price retailer of clothing and homeware, we're all about putting our customers first. With thousands of shops worldwide, we aim to provide a positive and memorable experience for all.

Working as a Loss Prevention Officer, you'll help to deliver our goal of keeping our customers, associates, and assets safe. Experience in a customer-facing role, within a fast-paced retail environment or security guard role is ideal but not essential.

In this role:

1. You will be supporting a positive customer experience within our stores by being a visible, friendly, approachable presence at our entrance doors.
2. You will be focused on deterring loss on the sales floor whilst acting as an ambassador for the loss prevention function.
3. You will work closely with the store team to maintain security of our product and together you will aim to deliver effective conflict resolution when required.
4. You will need to demonstrate your ability to remain calm and professional under pressure.
5. You will also be self-motivated, resilient, and driven to make a difference with a natural ability to communicate.

In return, you'll get an in-depth programme of training when you start.

Are we right for you?

We're all about helping you develop yourself. The skills you'll learn working within Loss Prevention will help you be at your best. Plus, you'll be surrounded by the support of our fun and caring team.

Also as a TJX Europe associate, you'll enjoy:

1. Competitive Salary
2. Uniform Provided
3. Comprehensive package of benefits to support your mental, physical and financial wellbeing such as access to an employee assistance program, associate discount, and service awards.

Join us, and you'll be a part of our thriving, growing European business filled with opportunities for growth and recognition. We're proud of our culture, we work hard, have lots of fun, and give back to many causes we care about.

It will be a role you won't just like but love.

As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition, and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:

Unit 2B Sears Retail Park Oakenshaw Road Shirley

Location:

EUR Homesense UK Store 613 - Solihull