Loss Prevention Officer

TK MAXX; Grays; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail brand in the UK is looking for a Loss Prevention Officer. This role involves ensuring a positive customer experience while preventing loss within the store. Candidates should possess customer service skills, the ability to remain calm under pressure, and effective communication skills. A competitive salary and comprehensive benefits package are offered.

Benefits

Competitive Salary

Uniform Provided

Employee assistance program

Associate discount

Service awards

Qualifications

• Experience in a customer-facing role within a fast-paced retail environment is preferred.
• Ability to handle conflict effectively and professionally.
• Self-motivated and resilient with strong communication skills.

Responsibilities

• Support a positive customer experience as a visible presence.
• Maintain security of products and collaborate with the store team.
• Demonstrate professionalism and calmness in various situations.

Skills

Customer service skills

Ability to remain calm under pressure

Effective communication

Job description

Overview

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world's leading off-price retailer.

Note: This description retains original language. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Responsibilities

• Could you be one of our Loss Prevention Officers? In this role, you will be supporting a positive customer experience within our stores by being a visible, friendly, approachable presence at our entrance doors. You will be focused on deterring loss on the salesfloor whilst acting as an ambassador for the loss prevention function.
• You will work closely with the store team to maintain security of our product and together you will aim to deliver effective conflict resolution when required.
• You will need to demonstrate your ability to remain calm and professional under pressure.
• You will also be self-motivated, resilient and driven to make a difference with a natural ability to communicate.

Qualifications

• Experience of being in a customer facing role, within a fast-paced retail environment or security guard role is ideal but not essential.
• Ability to remain calm and professional under pressure.
• Self-motivated, resilient and driven to make a difference with a natural ability to communicate.

Benefits

• Competitive Salary
• Uniform Provided
• Comprehensive package of benefits to support mental, physical and financial wellbeing such as access to an employee assistance program, associate discount and service awards

Additional Information

Join us, and you'll be a part of our thriving, growing European business filled with opportunities for growth and recognition. We're proud of our culture, we work hard, have lots of fun, and give back to many causes we care about. It will be a role you won't just like but love. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package.

Address: Unit 4 The Junction Thurrock shopping Park West Thurrock
Location: EUR TK Maxx UK Store 183 - Thurrock