Loss Prevention Investigator

JR United Kingdom; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK retailer is seeking a Loss Prevention Investigator for their stores to protect staff and assets. The role involves investigating crimes, advising management, and reducing losses. Ideal candidates will have retail or policing experience. Join Waterstones and contribute to enhancing customer safety and security.

Benefits

Employee discounts

Team camaraderie

Qualifications

• Experience in shrink and crime resolution in retail or policing environments.
• Knowledge of loss prevention policies and criminal justice.
• IT proficiency required.

Responsibilities

• Identify risks and reduce losses as a security expert.
• Investigate thefts and discrepancies to build cases.
• Provide advice on Loss Prevention to management.

Skills

Communication

Time Management

Decision Making

Adaptability

Tools

Microsoft Office

Security Software

Job description

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Loss Prevention Investigator, Preston, Lancashire

Client: Waterstones

Location: Preston, Lancashire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Permanent

Based in Southwest England (Portsmouth, Southampton, Plymouth, Exeter, Truro)

We are looking for a Loss Prevention Investigator to join our team at Waterstones in Southwest England. Your role will include protecting staff, customers, property, and the business by maintaining security equipment, investigating incidents, and advising teams on incident response. You will implement the Loss Prevention strategy as outlined by the Group Loss Prevention Manager.

Responsibilities include:

• Working as a field-based security and shrink expert to identify risks and reduce losses.
• Providing advice on Loss Prevention to Regional Managers, Store Managers, and staff.
• Visiting stores in your area based on risk assessments.
• Reducing shrinkage and cash loss through risk identification, solutions, and coaching.
• Investigating thefts, data, and stock discrepancies to apprehend offenders and build criminal cases.
• Using data and security systems to analyze trends and collaborate with the wider team.
• Building relationships with internal and external stakeholders to reduce risks.
• Ensuring compliance and safety standards with Maintenance and Audit teams.
• Completing tasks within deadlines and escalating issues appropriately.
• Supporting additional projects as directed by the Loss Prevention Manager.

Requirements:

• Experience in shrink and crime resolution in retail or policing environments.
• Knowledge of loss prevention policies, case building, and the criminal justice system.
• IT proficiency, including Microsoft Office and security software.
• Knowledge of investigation and interview techniques (PACE, WZ etc).
• Full UK driving license.

Person Profile:

• Effective communicator, approachable, and personable.
• Self-motivated and influential.
• Good time management and decision-making skills.
• Calm, professional, adaptable, and resilient.
• Values development and is coachable.

Why work for Waterstones:

At Waterstones, we focus on providing excellent customer experiences and creating a welcoming environment. You'll have the chance to use your expertise to enrich our customers' experience, enjoy team camaraderie, and benefit from employee discounts. If you have the relevant experience and are interested, we look forward to hearing from you.