Loss and Damage Coordinator

Lloyds British Group Ltd; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hire provider is seeking a Damage and Loss Coordinator for a 12-month fixed-term contract in Bristol. This role involves accurately applying damage and loss charges, handling customer claims, and maintaining professional relationships. Flexible working options are available alongside a competitive benefits package, ensuring a supportive work-life balance.

Benefits

26 days holiday (plus bank holidays)

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training, development and career progression

Voluntary Health Cash Plan

Employee Assistance Program: Free & confidential support

Qualifications

• Strong team player – organised, adaptable, and detail-oriented.
• Excellent written and verbal communication skills.
• Confident liaising across all levels of the business.
• Analytical mindset with strong problem-solving skills.

Responsibilities

• Handle new customer damage and loss claims.
• Negotiate and settle claims directly with customers and insurers.
• Liaise professionally with customers and senior management.

Skills

Communication

Problem Solving

Team Player

Organizational Skills

Adaptability

Job description

Job Title: Damage and Loss Coordinator (12-Month FTC)

Location: Speedy Services – Bristol

Hours: 37.5 hours per week, Monday to Friday

Flexible working options available, including 9-day fortnight, job shares, and amended hours

Join Speedy – the UK’s leading hire provider of tools, specialist equipment, plant, and support services – delivering solutions for every job, big or small!

We are currently looking for a Damage and Loss Coordinator to join our specialist team at our Bristol location on a 12-month fixed-term contract. This is a fantastic opportunity to join a fast-paced and friendly team, playing a key role in ensuring that all damage and loss charges are applied accurately and efficiently.

What You’ll Be Doing:

• Handling new customer damage and loss claims
• Maintaining and updating existing claims with a view to timely resolution
• Negotiating and settling claims directly with customers and insurers
• Liaising professionally with customers and senior management
• Working with internal workshops and external repair partners for accurate billing
• Supporting depots and the sales team with queries and claims
• Accurately recording and managing workshop reports using our in-house system
• Escalating unresolved disputes to the Damage & Loss Team Leader
• Travelling to workshops when necessary
• Supporting Speedy’s ESG Strategy – Decade to Deliver

Additional Duties:

• Managing asset queries via phone and email
• Answering calls professionally and promptly
• Assisting with company stock takes

What We’re Looking For:

Essential Skills and Experience:

• A strong team player – organised, adaptable, and detail-oriented
• Excellent written and verbal communication skills
• Confident liaising across all levels of the business
• Analytical mindset with strong problem-solving skills

At Speedy, work/life balance is important to us. That’s why we offer flexible working arrangements, including job shares, amended hours, and the option to work a 9-day fortnight. We believe in creating an environment that works for you.

Ready to be part of something great? Apply now and help us continue to deliver exceptional service across the UK!

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy operates an industry-leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realizing our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term-time hours, and job share opportunities.

Speedy offers a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We recommend that if you wish to be considered, you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit, or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and foster an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status, or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.