Looking For Impressive Individuals With Professional Customer Service Experience

Knightsbridge Recruitment - Angela Mortimer Plc Group; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading health tech start-up in London seeks a Customer Services / Product Specialist to join their frontline team. This role involves handling client inquiries, training, and managing your section of the product. Ideal candidates will have proven customer service experience, preferably in tech or healthcare. The company offers significant growth potential and operates on a shift pattern.

Qualifications

• Proven experience in a customer service role in an office setting, ideally in tech.
• Experience in the healthcare industry is a plus.
• Ability to learn complex systems.

Responsibilities

• Be the point of contact for clients, handling inquiries and providing support.
• Learn everything about the product and keep your section updated.
• Take ownership of your area and liaise with project managers.

Skills

Customer service experience

Upbeat and personable

Interest in Health-Tech

Education

Science graduate

Job description

Overview

Customer Services / Product Specialist – Looking for professional customer service experience!

A fabulous, rapidly growing Health Tech start-up is looking for bright, switched-on individuals to come and work on their frontline team. This is a great opportunity to get a foot in the industry, with huge scope for growth and movement within the company later down the line.

This is a busy, people-facing role where you will learn everything there is to know about their product. You will be dealing with enquiries from clients, giving training and support on the systems, all whilst taking sole ownership of your own section – updating it, liaising with project managers and your own Team. They are really keen to give you as much exposure and opportunity for growth as possible.

Responsibilities

• Be the frontline point of contact for clients, handling inquiries and providing training and support on the systems.
• Learn everything there is to know about the product and keep your own section updated.
• Take ownership of your area, liaise with project managers and your team to ensure smooth delivery.
• Seek opportunities for exposure and career growth within the company.

Qualifications

• Proven experience in a customer service / customer success role in an office setting, ideally in the tech industry
• Any experience in the healthcare industry would be a big plus
• Top academic individuals who can learn the ins and outs of a complex system
• Being a science graduate would be advantageous
• Upbeat and personable with a keen interest in the Health-Tech industry

Schedule

This role will operate on a shift pattern. There will be a few of you sharing the role. You will either work 6:30am – 2:30pm or 12:30pm – 8:30pm – this will alternate regularly. You will also work 4 days a week – these could be any 4 days of the week.

How to apply

Please APPLY NOW!