Long Term Conditions Admin Coordinator NCL Health Alliance

UCL PARTNERS; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare organization is seeking a Long Term Conditions Admin Coordinator to improve care coordination for patients with complex conditions. This full-time fixed-term position is integral to a supportive team within a dynamic environment. Candidates should possess administrative support experience, particularly in case management or multi-disciplinary teams, and be proficient in relevant digital systems to foster effective patient management and service delivery.

Benefits

Flexible working arrangements

Qualifications

• Experience supporting coordination of care such as managing case discussions.
• Proficient with digital systems like EMIS and EPR.
• Excellent time management skills and attention to detail.

Responsibilities

• Support the LTC consultant with information gathering.
• Organize case discussions with the LTC team and PCN.
• Follow up and monitor patient outcomes effectively.

Skills

Autonomy

Organizational skills

Communication

Problem-solving

Tools

EMIS

EPR

MS Office

Job description

Long Term Conditions Admin Coordinator NCL Health Alliance

Us

University College Hospital NHS Trust (UCLH) is looking to employ a dynamic and organised MDT coordinator on a fixedterm basis to be part of a small team working on a programme to offer care coordination to people with long term conditions.

This is part of an evaluated programme of work the Complex Long Term Conditions Service. The post will be employed by and will sit within UCLH. The programme is being run by the North Central London Health Alliance which carries out joint work across primary care acute mental health specialist and community providers and is hosted by and based within UCLPartners a health innovation partnership. The Health Alliance is recruiting this role on behalf of UCLH.

Please visit our website to find out more about us our values and how we work.

The Role

The Complex Long Term Conditions Service (CLTCS) has been developed by the NCL Health Alliance together with the ICB as an approach to improve coordination of care for people with complex longterm conditions. Our aim is to develop and evaluate a new approach towards the management of multimorbidity.

The LTC admin coordinator will work with Primary Care Networks (PCNs) and a small team to develop systems and processes to support remote review of High Risk and Complex patients for the PCN using a range of digital systems (EMIS/EPR) in order to followup record and communicate actions.

We are looking for a dynamic person to play a critical role as the administrative coordinator within our friendly and supportive team. You may have a background within a primary community acute or mental health setting. Above all you will have a cando attitude and determination to improve care for people with long term conditions.

The Programme

People with long term conditions (LTCs) account for around half of GP appointments two thirds of outpatient appointments and 70 of hospital bed days. Within NCL we anticipate that the population of people living with one or more respiratory or metabolic disease will increase by 8 around 24000 people by 2030.

People with LTCs value careful coordination shared decision making prioritisation and a longerterm perspective. But too often what they find is that services are still characterized by siloed ways of working a focus on acuity and a lack of forward planning.

NCL is making significant progress towards improving efficiency outcomes and quality of care through the Long Term Conditions Locally Commissioned Service (LTC LCS) which aims to embed best practice in the management of LTCs within PCNs.

The NCL Health Alliance is working with the ICB to run an LTC programme that aims to design and test an improved model of care to bring change across the system in the management of LTCs. It aims to complement the LTC LCS through supporting coordination of care across acute community and mental health for the most complex patients.

Key Responsibilities

• Supporting the LTC consultant and clinical coordinator with the gathering of information
• Case management including organisation of regular case discussions between the LTC team and PCN representatives
• Regular contact with teams across NCL provider organisations and a range of GP practices will also be required
• Effective followup and monitoring of outcomes
• An understanding of how we support patient and public involvement in our work
• A commitment to equity diversity and inclusion and an understanding of how these principles apply to this role.

You

Below we have outlined key skills and experience required for this role:

• Highly proactive and able to work autonomously prioritise organise and plan own workload and deliver results consistently
• Experience of working to administratively support coordination of care such as supporting an MDT or case management
• Ability to work both as part of a team and independently without supervision making decisions or requesting support as appropriate
• Proficient in use of MS Office and experience with at least one of EMIS Rio and EPR systems essential
• Experience of managing multiple concurrent tasks in a fastpaced and changing environment
• Excellent timemanagement and organisational skills and attention to detail
• Flexible and comfortable working with ambiguity
• Interest in being part of an evaluated programme
• Experience of project work
• Effective problemsolving skills and ability to respond to sudden unexpected demands including using judgement to deliver troubleshooting activity as required
  
• Good written and verbal communication skills with the confidence to develop productive working relationships and communicate effectively with people in a wide range of professional roles as well as with patients and public that are involved in our work
• Current employment within the NCL system is desirable.

Terms and Conditions

Job details

The LTC Admin Coordinator is a fulltime fixedterm opportunity to the end of March 2026 suitable for a Band 5 MDT coordinator clinic coordinator or pathway/admin manager. The LTC Admin Coordinator will report to the LTC Clinical Coordinator.

Remuneration for this post is at NHS Band 5 or equivalent. Secondments would be welcome.

We offer flexible working arrangements. Our staff combine onsite and remote working enabling us to come together when it matters most and promote a healthy worklife balance.

Please note: The postholder is expected to view this job description as a guide rather than an exact description of all duties and responsibilities which may be subject to change as our work develops.

If you require this information in a different format please let us know by emailing

Closing date: 9am on Friday 9thMay
Interview date: 19th or 20th May

Diversity and Inclusion

We are committed to equality diversity and inclusion. We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard valued and a sense of belonging; and for our work to help tackle wider health inequalities. Read more about our approach. UCLPartners is committed to equal opportunities and all people acting on its behalf must perform their duties in a manner that supports and promotes this commitment.

We welcome applications from candidates who are neurodiverse have a disability or longterm health condition.

Once the job closes you may lose access to the job description and person specification so please download a copy before the closing date.

Required Experience:

IC

Key Skills
EMR Systems,Employee Relations,Typing,Patient Care,Clerical Experience,HIPAA,Computer Skills,EMT Experience,Medical Terminology,Transcription,Epic,Phone Etiquette
Employment Type : Contract
Experience: years
Vacancy: 1