Long Term Care Coordinator - KEN Primary Care Network

NHS; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

The NHS is seeking a Long Term Care Coordinator to join the Primary Care Network in Birmingham. You will manage and coordinate the care of patients, ensuring they have access to essential services and support, particularly those with long-term conditions. This role involves working closely with a multi-disciplinary team, emphasizing excellent communication and interpersonal skills while addressing the needs of vulnerable individuals.

Qualifications

• Minimum 2 years of experience in healthcare or social care.
• Experience working in a multi-disciplinary team.
• Understanding of health and social care processes.

Responsibilities

• Coordinate care for patients registered at GP practices.
• Act as a point of contact for residents, families, and healthcare professionals.
• Improve continuity of care for housebound patients.

Skills

Written communication

Verbal communication

Interpersonal skills

Organizational skills

Analytical skills

Education

Ongoing internal and external training

Long term conditions training in phlebotomy

Welfare Rights basic training

Tools

Microsoft Office

Job description

Long Term Care Coordinator - KEN Primary Care Network

The Care Coordinator will be part of the Primary CareNetwork (PCN) Multi-Disciplinary Team (MDT) who are responsible for managing thecare of people registered with practices within a particular PCN. This willinvolve coordinating the work of healthcare professionals and non-clinicalstaff including volunteers involved in the care of patients registered at GPpractices within the wider PCN population.

Main duties of the job

The post holder will contribute to tacklinginequalities in health and social care particularly regarding individuals withlong-term conditions. An ethos of promotion of independence andpartnership-working is integral to this post.

About us

OurHealth Partnership was set up by local GPs who are passionate about providing highquality primary care and using their time and skills effectively to benefitpatients.

Weare currently a GP partnership of 30 practices with 38 surgeries. 110 GPpartners in Our Health Partnership serving around280,000 patients in Birmingham, Wolverhampton, andShropshire.

Thepartnership offers a shared administrative and management structure, cuttingdown the time doctors have to spend on admin. It opens up economies of scale toget best value from budgets. It has the resources to develop innovativeservices and effective partnerships with local hospitals and care services. Andit can access new funding streams that are only available to large GPorganisations.

Job responsibilities

A keypart of the role of a care coordinator role is : improving the continuity ofcare by acting as a point of contact for residents, families and professionalswho are Housebound.

Ensuringthat they receive the same level of care as our non housebound patients,putting in measures to support and enable them to still have access toservices. Identification of people in need of review, or collation ofinformation on people requiring an MDT review in addition to providingcoordination, secretarial and administrative support to the MDTs within asingle or multiple PCNs.

Please see attached job description/person specification for full details.

Person Specification

Experience

• Experience in use of databases
• Experience of administrative duties
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology
• Working in a busy and demanding environment whilst delivering in a timely manner
• Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field Vulnerable adults awareness
• Experience of care of the elderly
• Understanding of current issues facing the NHS
• Knowledge of social services structures Training in continuing care criteria
• Understanding of health and social care processes

Skills & Abilities

• Proven record of excellent written and verbal communication skills and interpersonal skills
• Evidence of excellent knowledge of Microsoft Office
• Able to deal with service users sensitively
• Able to work as part of a team
• Able to prioritise and manage own workload
• Excellent motivational and influencing skills
• Car user (to travel between more than one GP practice and complete home visits)
• Excellent interpersonal skills
• Strong analytical and judgement skills
• Ability to analyse and interpret information and present results in a clear and concise manner
• Excellent organisational and administration skills
• Experience providing advice/signposting to users
• Able to use NHS Choices website effectively

Values, Drivers and Motivators

• Willingness to undergo further training or development
• Requires a flexible approach, and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities
• Access to and ability to use transport as travel between sites across the county will be required for meetings and training
• Willingness to undergo further training and development as the job develops

Qualifications

• Ongoing internal and external training to keep up to date with changes/ developments
• Long term conditions training in phlebotomy
• Welfare Rights basic training
• Long term conditions in Diabetes, Dementia, Learning Disabilities, and BP

Aptitude and Personal Qualities

• Professional attitude and assertive approach
• Committed to development
• Conscientious, hardworking and self- motivated to work with minimal supervision
• Creative and tenacious in finding solutions to difficult problems
• Ability to work with information, clinicians, social workers and managers
• Ability to meet deadlines and work under pressure
• Ability to engage and sustain relationships with all professionals, other organisations and service-users
• Approachable and flexible
• Honest and reliable
• Sensitive to patients needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceDependent on Expirience