London Store Keyholder & Customer Experience Lead

We Are TALA Limited; Greater London; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days holiday per year

Company pension scheme

Employee discount after probation

TALA Uniform

Job summary

TALA is seeking a dynamic Keyholder/Sales Associate for our new London store. You will deliver premium customer service, share styling advice, and uphold brand standards. The role covers sales, stock, merchandising, and daily store operations as part of a small, energetic team.

The role emphasizes leadership for opening/closing duties, cash handling, coaching peers, and maintaining an engaging shopping environment. Experience in fashion retail and a passion for activewear are highly valued.

Qualifications

• Experience in a retail environment, preferably fashion/activewear.
• Exceptional communication and interpersonal skills.
• Experience in a key holder or supervisory position is preferred.
• Fluent in English (reading, writing and speaking).
• Strong visual merchandising instincts and attention to detail.
• Excellent multitasking skills in a fast-paced environment.
• Proactive, quick to learn and able to work independently or in a team.
• Passion for building customer relationships and loyalty.

Responsibilities

• Greet and assist customers, provide friendly shopping experience and product recommendations.
• Sell products and process transactions using the store POS system.
• Maintain store visuals, restock shelves and ensure displays follow brand guidelines.
• Assist in stock checks, receiving and organizing new inventory; report damaged goods.
• Keep fitting rooms and store clean; follow health and safety guidelines.
• Collaborate with team to meet sales targets; participate in trainings.

Skills

Retail experience

Customer service

Communication

Team leadership

Visual merchandising

Multitasking

Problem solving

English fluency

Job description

TALA is seeking a dynamic Keyholder/Sales Associate for our new London store. You will deliver premium customer service, share styling advice, and uphold brand standards. The role covers sales, stock, merchandising, and daily store operations as part of a small, energetic team.

The role emphasizes leadership for opening/closing duties, cash handling, coaching peers, and maintaining an engaging shopping environment. Experience in fashion retail and a passion for activewear are highly valued.