London IT Service Desk Team Lead

Bloomberg; Greater London; Hybrid; GBP 55.000 - 75.000; Vollzeit

Zusammenfassung

Bloomberg L.P. in London is seeking a London-based Team Leader to head the EMEA Service Desk within Employee Technology Support. You will own team performance, service delivery and escalations while ensuring a high-quality employee experience.

You will combine people leadership with technical operations, owning end-to-end processes, addressing risk early, and using data and root-cause analysis to prevent repeats. A global, cross-functional setting awaits you.

Qualifikationen

• 5+ years in IT support or service delivery, incl. 1+ year in leadership.
• Knowledge of incident, request, problem, change and knowledge management.
• Experience with enterprise tech: desktop, mobile, software, networking, VPN, security.
• Strong communication, judgement and stakeholder management.

Aufgaben

• Lead, coach and develop a high-performing Service Desk team with accountability.
• Manage workload, escalations and service performance with employee experience at the center.
• Act as escalation point for complex technical issues, ensure diagnosis and resolution.
• Identify recurring issues and drive root-cause fixes to reduce repeats.
• Forecast operational risks and communicate with employees and partners.
• Drive knowledge, self-service, automation and process standardisation.
• Collaborate across ETS, Engineering, Infrastructure and Product.
• Use service data to identify improvements and influence tooling and policy.
• Maintain governance across tickets, documentation and procedures.

Kenntnisse

IT Service Desk leadership

Incident management

Stakeholder management

Automation & self-service

Jobbeschreibung

Bloomberg L.P. in London is seeking a London-based Team Leader to head the EMEA Service Desk within Employee Technology Support. You will own team performance, service delivery and escalations while ensuring a high-quality employee experience.

You will combine people leadership with technical operations, owning end-to-end processes, addressing risk early, and using data and root-cause analysis to prevent repeats. A global, cross-functional setting awaits you.