London Heat Networks Operations Lead

FB Resourcing; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

FB Resourcing is seeking an experienced Operations Manager to lead a portfolio of high-density Heat Networks across London. The role combines strong technical grounding in HVAC/building services with exceptional people management and client-facing skills.

You will oversee day-to-day performance, mobilise new sites and drive improvements in service delivery while maintaining strong client relationships. You will manage engineers, ensure maintenance is delivered to SLAs, and collaborate with

Qualifications

• Proven engineering experience within HVAC, building services, energy or a related environment.
• Experience managing engineers or technical teams.
• Strong operational and commercial awareness.
• Excellent client and stakeholder management skills.
• Experience managing planned and reactive maintenance contracts.

Responsibilities

• Leading, managing and developing a team of engineers
• Managing service delivery across a portfolio of high-density Heat Networks
• Ensuring planned and reactive maintenance is delivered in line with contractual SLAs
• Building and maintaining strong relationships with clients
• Acting as a key point of contact for customers
• Supporting engineers with technical and operational issues
• Monitoring contract performance, productivity and profitability
• Managing PPM schedules and service reporting
• Driving improvements in network reliability and reducing downtime
• Supporting asset management and verification across new and existing sites
• Mobilising new Heat Network contracts and sites
• Managing and developing apprentices, improvers and junior team members
• Supporting engineer recruitment, appraisals and development
• Working closely with Health & Safety and Compliance teams
• Identifying opportunities to improve service delivery through technology, remote monitoring and automation
• Supporting the continued commercial growth of the Heat Networks portfolio

Skills

HVAC expertise

People management

Client relationship management

Commercial awareness

Job description

FB Resourcing is seeking an experienced Operations Manager to lead a portfolio of high-density Heat Networks across London. The role combines strong technical grounding in HVAC/building services with exceptional people management and client-facing skills.

You will oversee day-to-day performance, mobilise new sites and drive improvements in service delivery while maintaining strong client relationships. You will manage engineers, ensure maintenance is delivered to SLAs, and collaborate with