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Homeless Link; Liverpool; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

You Matter is seeking a Night Link Worker to support residents experiencing homelessness, including those with substance misuse or mental ill health. You will help create a safe, compassionate environment and empower residents to make positive changes in their lives, within a Trauma-Informed Care framework.

Role involves waking night shifts, welfare checks, and collaboration with the team to maintain housing management records and coordinate bed sit-ups as needed. Equal opportunities employer.

Qualifications

• Background of working within a charity or community project, with homelessness sector experience.
• Knowledge of welfare benefits and housing law.
• Understanding of health and safety requirements in the workplace.
• Excellent communication, fostering confidentiality at all times.
• Empathy, respect, and ability to empower residents.
• Commitment to innovative, flexible, solutions-focused approaches.
• Organised with strong time management and prioritisation.
• IT literacy with Microsoft Office and Outlook.

Responsibilities

• To work as part of the Night Link Worker Team.
• To provide accommodation-based support to people within a psychologically informed environment that is underpinned with a Trauma Informed Care approach on waking night shifts.
• Assist with welfare & room checks and support residents in the management of their room and relationships and to report any health and safety issues.
• Assist the Support Worker with new resident welcome as required into the service which may include HB applications risk assessments of residents.
• Motivate and support residents so they realise their goals.
• Encourage involvement and participation amongst residents in the running and shaping of the service.
• To conduct Mainstay assessments, if and where needed.
• To maintain and update residents' electronic records and rent payments on YM internal Housing Management System (DAVE).
• Provide clear and accurate information in respect of all residents in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the support team.
• Coordinate the additional Sit Up beds as and when required.

Skills

Empathy

Respect

Communication

Commitment

Organisation

Problem solving

Welfare and safety awareness

Education

NVQ/L2 Health & Social Care

Tools

Microsoft Office

Outlook

Job description

Location: Lister Rd

Salary: £26,996

Hours: 38.6 4 on 4 off shift pattern

Job Type: Permanent

Why this role would be great for you

As Night Link Worker at You Matter you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing homelessness and who may have addiction issues / mental ill health and other issues. Your role as a Night Link Worker will be to create a safe environment that empowers residents to make positive changes in their lives.

What your week may look like

• To work as part of the Night Link Worker Team
• To provide accommodation-based support to people within a psychologically informed environment that is underpinned with a Trauma Informed Care approach on waking night shifts
• Assist with welfare & room checks and support residents in the management of their room and relationships with others and to report any health and safety issues
• Assist the Support Worker with new resident welcome as required into the service which may include and HB applications risk assessments of residents
• Motivate and support residents so they realise their goals
• Encourage involvement and participation amongst residents in the running and shaping of the service.
• To conduct Mainstay assessments, if and where needed
• To maintain and update residents' electronic records and rent payments on YM internal Housing Management System (DAVE)
• Provide clear and accurate information in respect of all residents in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the support team
• Coordinate the additional Sit Up beds as and when required.

What We Can Offer You

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.

The skills we are looking for

EXPERIENCE – Ideally you will have a background of working within a charity, community project and may have previous involvement in the homelessness sector. You will have knowledge around supporting people with challenging and complex behaviours including substance misuse and Mental Health within a 24 hour residential support service

KNOWLEDGE – A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law. An understanding of health and safety requirements in the workplace

COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times

EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries

COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed

ORGANISATION – Strong time management and the ability to manage to prioritise tasks

COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.

What is a nice to have

• NVQ/L2 in Health and Social Care or equivalent
• Experience of working within a psychologically informed working environment
• Knowledge of housing management and IT databases
• Awareness of benefits and how they work including Universal Credit and other welfare systems

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.