Bank Worker

Homeless Link; Liverpool; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Training & development

Equal opportunities employer

Job summary

Homeless Link is seeking Bank Staff to support residents and link workers across multiple services. The role offers casual hours and a pay rate of £15.07 per hour, including 12.07% holiday allowance. You will work alongside residents and staff to create a safe environment and help empower positive life changes.

Flexibility to work across different services, with training and development opportunities. Interview date: 11th November; shortlisting is to be confirmed (TBC).

Qualifications

• Willingness to participate in training as required.
• Experience in homelessness, housing, health, or support services or at least 1 year of frontline customer service experience.
• Experience with maintaining electronic records/calendars.
• Understanding of people facing challenging times.
• Computer literate with MS Word/Outlook.

Responsibilities

• Assist with day-to-day tasks in services to support the team.
• Provide accurate information and communicate handovers per procedures.
• Engage with residents to address a range of challenges.
• Support rent and service charge monitoring using housing systems.
• Assist with room checks, hygiene, and safety reporting.
• Support inductions and conduct risk assessments.
• Maintain confidentiality and professional practice.
• Learn and develop through supervision and training.

Skills

Willingness to train

Homelessness experience

Customer service

Microsoft Word/Outlook

Communication skills

Interpersonal skills

Education

Level 2 or equivalent

IT qualifications (CLAIT/ECDL/ITQ)

Job description

Location: Multiple

Salary: £15.07 per hour (inclusive of 12.07% holiday allowance)

Hours: Casual

Job Type: Bank Worker

Shortlisting: TBC

Interview: 11th November

Why this role would be great for you

As a member of our Bank Staff at You Matter, you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing homelessness and addiction issues. Your role as Bank Staff will be to be alongside our Link Workers, Support Practitioners and residents to create a safe environment that empowers residents to make positive changes in their lives. You will be available to work flexible hours and be eager to learn and work in many of our different services.

What your week may look like

• To support experienced members of the support team with day-to-day tasks within services.
• Provide clear and accurate information in respect of the people we work alongside in line with agreed procedures such as daily handovers, ensuring that appropriate information is communicated with the team.
• To creatively support and engage with the people we work alongside who are experiencing a wide range of challenges in their lives.
• To support the monitoring of rent and personal service charge payments using housing management systems.
• Assist with room checks and support residents in the management of their room, relationships with others and to report any health and safety issues.
• Assist the Support Workers with welcome inductions into services and with conducting risk assessments.
• Assist the people we work alongside in their personal hygiene and of their room.
• To support in the turning around & cleaning of void rooms within limited timescales.
• Monitor emotional and mental wellbeing of the people we work alongside.
• Deal promptly with support for any serious incidents, complaints and safeguarding/abuse disclosures.
• Encourage involvement with activities and support within service and with external agencies.
• Work flexibly to meet the changing needs of the organisation.
• Respect the confidentiality of people we work alongside and be responsible for the security of personal and confidential information.
• Maintain good professional practice and ensure ongoing development, through use of supervision and training.
• To be committed to learning and personal development both as an individual and as part of a team.

What We Can Offer You

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.

The skills we are looking for

• Willingness to participate in training as required/appropriate
• Relevant experience in homelessness, housing, health, offending or support services or A minimum of one year’s experience in dealing with front-line customer service needs
• Working experience of maintaining up to date electronic records and calendars
• An understanding of the people we work alongside who are experiencing a challenging time in their lives
• Computer literate, competent in working with Microsoft word, outlook, windows
• Excellent communication, engagement, interviewing, assessment, and interpersonal skills
• Excellent administration skills and the ability to accurately and concisely record information and write reports
• Ability and willingness to work unsupervised
• Ability to reflect on own practice
• Ability to work within & have commitment to You Matter ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness
• Committed to improving the lives of the people we work alongside who are experiencing challenging time in their lives across a wide range of services
• Creative and dynamic approach with the ability to "think outside of the box" when providing solutions
• Excellent interpersonal/ communication skills
• Excellent negotiation/ mediation skills
• Commitment to promoting equality and diversity across the service
• Energetic, dynamic and self-motivated

What is a nice to have

• Educated to level 2 or equivalent qualification
• Qualification in IT such as CLAIT, ECDL, ITQ
• Experience of working within a psychologically informed environment (PIE)
• Experience of Trauma Informed Care and of working in a therapeutic environment
• Experience of delivering therapeutic interventions.
• A working knowledge of providing support for people experiencing challenging times in their lives
• Knowledge of safeguarding protocols
• Knowledge of working with a housing management IT system, databases and spreadsheets

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.