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Logistics Tech Returns Administrator

Yusen Logistics

Wellingborough

On-site

GBP 27,000

Full time

2 days ago

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Job summary

Yusen Logistics is seeking a Logistics Tech Returns Administrator in Wellingborough to provide essential administrative support in logistics operations. This permanent full-time role involves planning collections, processing documentation, and ensuring customer satisfaction through effective communication. The position offers a competitive salary and a range of employee benefits aimed at supporting professional growth and well-being.

Benefits

25 days' holiday plus bank holidays

Employee Referral Scheme

Cycle to Work scheme

Critical Illness Cover

Health cash plan

Free online Fitness Platform

On Site Mental Health First Aiders

Employee benefits such as Free eye tests and gym discounts

Qualifications

Experience in working within an Administration department.
Knowledge of logistics software or transport management systems.
Ability to work under pressure and meet deadlines.

Responsibilities

Provide effective administrative support to meet customer contract requirements.
Respond to customer queries about deliveries and collections.
Process credits for returned orders and maintain customer records.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Attention to Detail

IT Skills

Education

Experience in Administration

Knowledge of Logistics Software

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Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of

continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Full-time Tech returns Administrator to be based at our site in Wellingborough (NN8 6BS).

As a Tech returns Administrator, you will provide effective, efficient, timely and professional administrative support to meet customer contract requirement. Planning collection / deliveries based on product availability and customer requests. Preparing and processing relevant delivery / collection documents and updating reports. Processing credits for returned orders and answering queries regarding discrepancies.

This is a Full time permanent position offering a salary of £26499.63 (depending on experience).

The working schedule is predominantly Monday to Friday working 08:00 till 16:00

Benefits:

25 days' holiday (in addition to the bank holidays) and an option of 5 days Volunteering Leave annually
Employee Referral Scheme
Cycle to Work scheme
Critical Illness Cover
Health cash plan

- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition-

On Site Mental health First Aiders
Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
Tailored development and career opportunities

Key responsibilities:

Effectively responding to customers in a timely and professional manner using both email and telephone
Dealing with customer queries about deliveries and collections
Effectively investigate customer queries in relation to orders, deliveries or collections undertaking appropriate root cause analysis and a problem-solving approach to identify and resolve issues
Ensure that all all-relevant reports are sent to the customer at the agreed times
Escalating potential contentious or disputed issues to the Line Manager /stakeholder at the earliest opportunity.
Develop and maintain excellent customer relationships, acting as the key customer contact for collection queries
Maintain and improve current working relationships with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust confidence.
To ensure all customer records and spreadsheets are updated and shared in accordance with departmental procedures

Key Requirements:

Knowledge of logistics software or transport management systems
experience of working within a Administration department
Excellent Customer Service Skills
Good, strong communication skills and telephone manner
Highly organised
Ability to work under pressure and meet the deadlines
Excellent attention to detail
Good IT skills –MS office and excel.
Experience of working in a fast-paced environment.

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Part-time

Job function

Job function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage

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