Logistics Team Leader

Northgate Vehicle Hire; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus up to £2,202 pa

25 days annual leave + birthday day

Life assurance (2x salary)

Health & wellbeing benefits

Pension & save-as-you-earn

Retail discounts via Benefits App

Job summary

Northgate Fleet Services is seeking a Team Leader in Cardiff to manage a busy branch, overseeing vehicle delivery and collection while guiding a team to deliver exceptional service. You’ll ensure efficient fleet utilisation and customer satisfaction in a fast-paced environment.

The role emphasises people leadership, strong communication, and a can-do attitude, with a focus on delivering award-winning service across our network.

Qualifications

• Experience leading teams in a fast-paced service/logistics environment.
• Strong customer service and people-management skills.
• Able to motivate and develop high-performing teams.

Responsibilities

• Lead the service delivery team to ensure timely vehicle delivery and collection.
• Coordinate fleet allocation to meet customer needs.
• Set performance expectations and drive continuous improvement.
• Collaborate with branch management to optimise operations.

Skills

Team leadership

Customer service

Communication

Driving licence

Tools

Full UK Driving Licence

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Reference: SEP20260707

Expiry date: 2026-09-14 16:30:00.000

Location: Cardiff

Benefits: A superb range of exclusive, colleague only benefits and discounts

Cardiff

Salary:£29,371 pa + Bonus up to £2,202 (pa OTE)
Weekly Hours: 42.5 hours, Shift patterns: Monday - Friday 7-16:30 or 8-17:30 with Saturdays on rotation paid at over time.

We’re here to keep people moving, that’s what we do.

As a Team Leader, you play a key role in taking our award-winning service directly to customer’s doors - skilfully making sure our vehicles are where we need them to be, when we need them to be there.

Life as a Team Leader at Northgate Fleet Services

An Northgate Fleet Services branch is a busy, fast-paced places to be and, as Team Leader, you are involved at the very heart of it. You are a key part of the Branch Management Team, co-ordinating the delivery and collection of vehicles to customers.

At heart, you’re a people person and, whilst you may set expectations high, you love to nurture those around you. You have a real talent for creating a productive, engaged teams where everyone works together to get things done well and on time. With your team of Service Delivery Drivers on board, it’s over to you to inspire the team and take ownership for the allocation and utilisation of the fleet at your site, getting the right vehicles to the right customers, just when they need it.

Being a successful Team Leader in branch is really about using your customer service know-how, talent for motivating others and your calm, ‘can-do’ attitude to get your team pulling in the same direction. Whereas knowledge of vehicle rental or similar logistics environment may be useful (along with a Full UK or EU Driving Licence of course!), what is more important to us is the drive and personality you can bring to the role.

As a Team Leader with Northgate Fleet Services , we offer:

Of course, a great basic salary, but there’s much more available for you at Northgate Fleet Services than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme (up to £2,202 pa OTE)
• Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday!
• free life assurance (2x salary)
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• discounted, flexible Gym memberships
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 50 sites nationwide Northgate Fleet Services are the go-to provider for bespoke accident claims and mobility services for motorists, we're trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.