Logistics Solution & Experience Manager - TikTok Shop

TikTok; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading social media company in London is seeking a logistics experience manager to improve seller fulfillment processes. The role involves designing solutions and managing logistics projects with a focus on innovation and cross-functional collaboration. Candidates should have over 4 years of experience in the logistics or e-commerce industry, and excellent communication skills are essential.

Qualifications

• More than 4 years of logistics performance management or solution design experience.
• Good understanding of e-commerce sellers and fulfillment.
• Excellent communication skills.

Responsibilities

• Responsible for UK logistics seller experience.
• Design solutions for UK logistics businesses.
• Manage solutions from initiation to implementation.

Skills

Logistics performance management

Cross-team collaboration

Project management

E-commerce understanding

Innovation thinking

Education

Bachelor's degree

Master's degree

Job description

Responsibilities

• Responsible for UK logistics seller experience, perform in-depth research and competitor analysis of logistics experience metrics and output solutions for improvement
• Design solutions that incorporate both operating procedures and system functions that serve UK logistics businesses and operations expansion and improvement
• Manage the solution for its whole journey from initiation to implementation, drive for constant improvement when needed
• Work with cross function teams (account managers, governance etc) to establish common goals for seller fulfilment experience
• Continue to drive solution upgrades and innovations that are best suited for the UK/EU market. Contribute to the accumulation of our core logistics capabilities.

Qualifications

Minimum Qualifications

• Bachelor's degree or above, more than 4 years of logistics performance management or solution design experience in the e-commerce fulfillment or logistics industry. Cross-region and cross-culture work experience is preferred;
• Have a good understanding of e-commerce sellers, fulfillment, domestic logistics and other related industries. Experience in large e-commerce companies or international logistics companies is preferred;
• With excellent communication skills, cross-team collaboration, and project management skills;
• Has the ability to think outside the box and is able to take initiative in innovation to solve complex problems.

Preferred Qualifications

• Bachelor's or Master's degree, with significant experience in program or product management roles.
• Have a systematic understanding of systems and technical tools.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.