Logistics Planner and Coordinator

BCA Group; West Midlands Combined Authority; On-site; GBP 60,000 - 80,000; Full time

Job summary

A transportation and logistics company in Birmingham is seeking a Logistics Planner and Coordinator. This office-based role requires managing daily operations for the driver team, ensuring high service levels and effective communication. Candidates should possess strong problem-solving skills and knowledge of the UK transport network. The company offers a pension scheme, potential for internal promotion, and discounts through a reward scheme.

Benefits

Company pension scheme

Reward scheme with discounts

Internal promotion opportunities

Qualifications

• Strong understanding of company's operating procedures and customer SLAs.
• Ability to work alone and as part of a team.
• Reliable and able to establish good working relationships quickly.

Responsibilities

• Manage day-to-day operations of the driver team.
• Coordinate closely with drivers to deliver excellent service.
• Provide proactive updates to the Customer Service Team.

Skills

Excellent UK road and transport network understanding

Problem solving skills

Good interpersonal skills

Ability to multitask

Tools

Microsoft Excel

Job description

Logistics Planner and Coordinator

£27,315per annum

Four on Four off shift pattern- 08.00 - 19.00 (40 hr week)

Main purpose of job:

BCA Logistics (BCAL) is looking to fill a position for a Transport Planner / Coordinator with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road, to ensure that key operational targets and service levels are achieved and maintained.

As a Planner coordinator, you will be driven, hardworking with a passion to succeed and for helping others. The successful candidate for this role will have a strong understanding of the company’s operating procedures and be well trained in our customer SLA’s, Processes and deliverables which will be critical for offering quick and accurate assistance to drivers.

The role would be office based located at BCA Logistics, Solihull, Birmingham

Main Responsibilities:


You will be responsible for the day-to-day operations of our team of drivers
Working closely with the drivers to ensure as a team we deliver a 5-star service that exceeds customer expectations
Building a successful working relationship with the drivers enabling ongoing coaching and development
To be aware of individual drivers’ skills, abilities as well as customer requirements when allocating drivers
Liaise with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers
Taking inbound and making outbound calls to the drivers
Troubleshooting any issues that have may have occurred
Liaise with the Planning Team to ensure each journey goes smoothly
Provide accurate and proactive updates to the Customer Service Team
Provide out of hour’s emergency cover on a rota basis
Respond to emails from team members, other departments, and key stakeholders


Essential Criteria


Excellent UK road and transport network understanding
Confident to communicate with all team members
You will be highly organised and have the ability to multitask
Problem solving skills
Able to quickly establish good working relationships
Must have good interpersonal skills and be reliable
An ability to work alone and as part of a wider team
IT literate with strong understanding of Microsoft Excel and in house derived systems


Working for BCAL you will receive,


Company pension scheme
Internal promotion as much as possible
Reward scheme that offers online and High Street discounts
If you're looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!


Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have been unsuccessful.