Logistics Operations Support Coordinator

James Grace; England; On-site; GBP 25,000 - 45,000; Full time

Job description

Logistics Operations Support Co-ordinator

(Monday - Friday, site based - 08.00am - 4.30pm)

This role has been created to keep a high standard on the Resource and Reconciliation departments and to build on our current accomplishments.

Reconciliation

• The Reconciliation department is responsible for the accurate processing of customer orders following delivery by the driver. This team plays a vital role in ensuring that all orders meet established criteria for invoicing, thereby contributing to the overall efficiency and accuracy of our billing processes.

Resource

• The Resource team serves as the foundational component of the Scheduling function, playing a critical role in ensuring that drivers needs are met and that schedules are prepared accurately and promptly for effective planning.

Key Responsibilities

Reconciliation

• Input Flexi driver delivery details into the system
• Validate and reconcile customer orders to ensure compliance with invoicing criteria
• Ensuring that orders are processed within a timeframe not exceeding 3 weeks from delivery
• Identify and resolve discrepancies or issues related to orders, employing strong problem-solving skills
• Driver paperwork management
• Raising shift errors with the Logistics Support Team
• Chase any missing delivery documents with remote Flexigrid depots
• Provide Resource inbox administration support
• Send delivery paperwork to haulage only customers
• Carrying out Driver loading error corrections

Resource

• Manage driver requirements, including overtime, holiday requests, and sickness reporting ensuring all deadlines are consistently met
• Construct and adjust driver schedules in a timely manner, ensuring that all shifts are adequately filled
• Ensure that each driver is assigned a truck and trailer, incorporating specific routing requests into their shifts
• Maintain accurate records of fleet availability, including fleet maintenance and Vehicle Off Road (VOR) statuses, in the scheduling system
• Collaborate closely with the planning team and Fleet team to ensure seamless scheduling operations
• Facilitate efficient scheduling that meets operational needs and enhances driver satisfaction
• Maintain up-to-date records in the scheduling system to reflect the status of all vehicles
• Send confirmation texts to drivers regarding schedules, changes, and important updates to ensure clear communication and operational efficiency
• Prepare the next day s Fleet Management sheet, ensuring that all planned maintenance and Vehicle Off Road (VOR) statuses are accurately captured and driver / vehicle movements are documented to facilitate smooth operations
• Ensure that all assets scheduled for planned maintenance have a designated plan for transportation to the workshops, facilitating timely servicing and minimising downtime
• Next Day Unmanned Planning: Identify gaps in coverage and proactively manage resources to ensure next-day operations are fully staffed.
• Truck/Trailer Administration: Maintain accurate records and manage administrative tasks relating to fleet vehicles

Skills, Knowledge and Expertise

• Haulage or Logistics background is preferred
• Able to work in an open plan office that is very busy
• Ability to multi-task
• Ability to work on multiple systems
• Must have strong Microsoft applications experience i.e. Word, Excel, Teams and Outlook
• Must be able to work as part of a busy team
• Must have strong organisational and administrative skills

Benefits

• Competitive compensation: Enjoy a competitive salary, complemented by a generous performance-related pay scheme that recognises your achievements.
• Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays.
• Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family.