Logistics Desk Planner

Thames Water Utilities Limited; Reading; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading utilities company is seeking a Logistics Desk Planner to enhance customer service and manage logistics operations. This full-time role involves scheduling and dispatch while engaging with internal and external stakeholders for a seamless service experience. The successful candidate will possess strong organizational and IT skills, particularly in Microsoft Office and SAP. Join a dynamic team that values excellence and offers flexible working arrangements along with 26 days of holiday per year.

Benefits

26 days holiday per year

Contributory pension - Maximum of 12%

Personal Medical Assessments

Wider benefits scheme

Qualifications

• Experience in fast-paced environments with demanding targets.
• Understanding of Work Management Processes and Systems is preferred.
• Passionate about providing excellent customer service.

Responsibilities

• Scheduling, dispatch, and completion of logistics activities.
• Deliver the highest levels of customer service in logistics.
• Support operational events and incidents as required.

Skills

Customer Service

Attention to Detail

Organizational Skills

IT Skills

Ability to Work Under Pressure

Tools

Microsoft Office

SAP

Job description

Job title Logistics Desk Planner Ref 41177 Division Asset Operations & Capital Delivery Location Reading - Kemble Court - RG2 6AD Contract type Permanent Full/Part-time Full-time Hours 12-hour shift pattern Salary Offering between £35,000 to £40,000 per annum, depending on experience and skills Job grade B Closing date 21/07/2025

A Logistics Desk Planner is responsible for the scheduling, dispatch and completion of Logistics Management Centre (LMC/LOCC) activities, which include tankering and hire equipment for both clean and waste wholesale operations. The LMC team will deliver the highest levels of customer service, applying trust, ease and care to ensure a first-class customer experience for both our internal and external customers.

A shift pattern in line with the current team (12-hour shift of 6:30 to 6:30 shift pattern is 4 day, 4 off, 3 nights, 7 off 3 days, 4 off 4 nights, 13 off shift starts on a Friday day shift).

What you will be doing as a Logistics Desk Planner

Your role will form part of the LMC (Logistics Management Centre), which is the in-house centre of excellence for the complex and diverse logistics functions within the company. You will be working within a unique cross-functional team, which balances operational demand and strategic thinking, so you will be able to influence decisions at different levels up to senior management and help shape what we do every day and in the future.

This is a great opportunity for the right person to progress within the business and especially at a time when they are growing and expanding the LMC.

• Facilitating work progress and completion according to required time frames, ensuring service is delivered in a consistent and compliant manner that is cost-effective, maximises productivity and is in accordance with Thames and external contractual requirements.
• All work sent to contractors must be fully compliant with all traffic management legislation to avoid fixed penalty notices and reduce permit costs.
• Deliver the highest levels of customer service, enhancing customer experience in line with the customer experience statement – Trust, Easy, Care model.
• Support operational events and pollution incidents as required.
• Responsible for the allocation of equipment and services to the wholesale operations to enable remedial intervention to help prevent events or as an enabler to allow for proactive work to be completed.
• Will be required to assess and investigate issues to ensure the right equipment is issued on time and to specification.

Location – Your base would be Kemble Court, Reading. Some travel across the Thames Valley area may be required.

What you should bring to the role

• An understanding of Work Management Processes and Systems is preferred.
• Fully competent at using the appropriate Company IT systems and Office software.
• Experience of working under pressure in fast-paced environments, meeting demanding targets.
• Passionate about providing excellent customer service and can engage with internal and external stakeholders.
• Being organised and understanding work management processes and systems is preferred.
• Excellent attention to detail and have strong IT skills in Microsoft Office and, ideally, SAP.

What’s in it for you?

• Offering between £35,000 to £40,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – open to all once a year.
• Wider benefits scheme, including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.