Logistics & Delivery Planning Coordinator

Leader Online; Middlesbrough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading ecommerce business, 'Leader Online', seeks a Logistics & Delivery Planning Coordinator. The role involves planning daily customer deliveries, utilizing software to improve efficiency in a fast-paced environment. This position also supports growth with ample career development opportunities and competitive benefits.

Benefits

Competitive pay and benefits

Growth opportunities and career development

Fun, fast-paced team environment

22 days holiday + bank holidays

Salary sacrifice pension scheme

Staff discounts on products

Subsidised gym membership

Employee Assistance Programme

Employee Referral Bonus

Qualifications

• Experience in planning, scheduling, or operations coordination from any industry.
• Strong IT skills, especially in Excel and digital systems.

Responsibilities

• Plan daily customer deliveries using routing software.
• Coordinate delivery bookings and updates with customers.
• Liaise with warehouse and customer support teams.

Skills

Organisational

Communication

Problem-solving

IT Skills

Job description

Open to All Planning Professionals

Do you have a background in planning, scheduling, coordination, or data analysis? Whether your experience is in transport, events, manufacturing, retail, or general operations—if you're organised, analytical, and a confident communicator, we want to hear from you.

At Leader Online, we're not just looking for people from traditional transport planning backgrounds—we're looking for brilliant organisers with the potential to drive efficient, high-quality service.

Why Join Leader Online?

We're a fast-growing ecommerce business in home improvement and interiors, with strong values rooted in care, teamwork, and a customer-first mindset. We'll support your growth, value your ideas, and offer a dynamic environment where your skills will make a daily impact.

Purpose of the Role

As a Logistics & Delivery Planning Coordinator, you'll play a vital role in planning daily customer deliveries across the UK. Using routing software and working closely with warehouse, customer service, and fleet teams, you'll make sure our operations run smoothly and customers get a great experience—every time.

Requirements

Key Responsibilities

Delivery & Route Planning

• Build and optimise delivery routes using OptimoRoute and other planning tools
• Balance delivery volume with vehicle capacity to maximise efficiency and service
• Coordinate delivery bookings, updates, and re-plans with customers
  
  

Data, Systems & Reporting

• Use TMS, WMS, spreadsheets, and internal systems to process orders and update delivery progress
• Track delivery performance, stock visibility, and route history for continuous improvement
  
  

Customer Communication

• Confirm deliveries, update customers about changes, and resolve access or delivery issues
• Collaborate with internal teams on queries, claims, or service escalations
  
  

Team Collaboration

• Liaise daily with warehouse, purchasing, and customer support to align planning with fulfilment
• Communicate route details and customer notes to internal drivers and 3PL providers
  
  

Health, Safety & Quality

• Follow site safety procedures and report risks or equipment issues promptly
• Contribute to a clean, safe, and organised workspace
  
  

What We're Looking For

Skills & Experience

• Experience in planning, scheduling, or operations coordination—from any industry
• Strong IT skills—especially Excel, email, and digital systems
• Excellent organisational, communication, and problem-solving abilities
• Ability to manage pressure and multitask effectively
  
  

Desirable (But Not Essential)

• Familiarity with transport systems like TMS, WMS, or routing software
  
  

What Success Looks Like

• Reliable, efficient route planning that supports On-Time In-Full (OTIF) performance
• Clear, friendly communication with customers and colleagues
• An eye for improving workflows and spotting time or cost-saving opportunities
  
  
  

Benefits

What We Offer:

• Competitive pay and benefits
• Growth opportunities and career development
• Fun, fast-paced team environment
• Chance to drive customer loyalty in a leading UK ecommerce retailer
• 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company;
• Length of Service holiday awards: 1 extra day for every 3 years service;
• Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
• Salary sacrifice Cycle-to-work scheme;
• Staff discounts on the Leader product range;
• Subsidised gym membership;
• Employee Assistance Programme, Access to Wellbeing Advice & Counselling
• Employee Referral Bonus
• Salary: £12.50ph