Logistics Customer Service Executive

Strive Supply Chain LLP; East Hagbourne; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join their dynamic team in a hybrid role. This position offers the chance to engage with a global customer base and enhance your skills in distribution and logistics. As a key member of the Customer Services team, you will be responsible for delivering exceptional service, processing orders, and fostering strong relationships with clients. With a focus on problem-solving and effective communication, you'll contribute to maintaining high standards of quality and productivity. This is a fantastic opportunity to grow within a supportive environment that values inclusion and personal development.

Benefits

33 days annual holiday

Pension Plan

Life Assurance

Discounts and cashback rewards

Cycle to Work scheme

Mental Health Support

Employee Assistance Programme

Free onsite parking

Free tea and coffee

Qualifications

• Proven experience in Distribution, Logistics, Customer Service, or Call Centre roles.
• Exceptional communication and organizational skills required.

Responsibilities

• Provide first-class service to a global customer base.
• Process orders and coordinate deliveries while maintaining communication.

Skills

Customer Service

Communication Skills

Problem-Solving

Planning & Organizational Skills

Relationship Building

Tools

MS Office

Outlook

Job description

Mon – Friday

Didcot, Oxfordshire

HYBRID ROLE: Minimum 2 days per week in the office. The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.

Our client is a leading global Non-Food FMCG Distributor who is currently recruiting for a fantastic Customer Service Executive at their state of the art site in Didcot. This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of their industry.

Summary:

1. Dealing with all aspects of contact internal and external to the business, including providing first class service to a global customer base.
2. Responding to e-mails and telephone calls.
3. Processing orders, coordinating deliveries, organizing collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:
4. Proactively liaising with both customers and clients to maintain a first class working relationship.
5. Preparing and processing orders/claims received.
6. Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time.
7. Liaising with, and collaboratively working with, the Operations team and Credit Services team.
8. Working to ensure all targets are met, demonstrating a growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.

IDEAL Candidate:

1. Proven experience of working in the following roles and/or industries: Distribution, Logistics, Customer Service, Telesales, Call Centre.
2. Provides outstanding service & strong relationships with a personal touch.
3. Solution-focused.
4. Exceptional communication skills.
5. Excellent planning & organizational skills.
6. Experience of all related IT software packages i.e. MS Office, Outlook, etc.

Benefits:

1. 33 days annual holiday including Bank Holidays.
2. Pension Plan and Life Assurance schemes.
3. Company enhanced family policy including maternity, paternity and shared parental leave.
4. Reward programme giving discounts, savings and cash back at numerous retailers.
5. 2 Community Days per year.
6. Cycle to Work scheme.
7. Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP).
8. Wide-ranging training library.
9. Development Programmes including Mentoring.
10. Many employee networks to join.
11. Free onsite parking.
12. Free tea and coffee.
13. Creating an environment of inclusion so everyone can be their true self.

This is a fantastic opportunity – we look forward to your application.