Logistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns)

Jaded London Limited; Greater London; Hybrid; GBP 38,000 - 54,000; Full time

Benefits offered by this job

50% Employee Discount

24 days holiday per year (plus bankhol

Birthday day off

Moving day" per year

Hybrid Working Arrangements - 1 day/WF

Pension Scheme

Bonus Scheme

Employee Assistance Programme

£500 referral bonus

Local business discounts

Job summary

Jaded London Limited is seeking a Logistics Coordinator to manage outbound and return flows for fashion e‑commerce and retail assets. You will ensure on‑time, accurate dispatches, coordinate with 3PLs, and maintain bonded warehouse compliance.

The role requires strong coordination, attention to detail, and the ability to work in a fast‑paced scale‑up environment while maintaining high service standards. Hybrid working is available with one day WFH after probation.

Qualifications

• 4+ years of experience in logistics, supply chain, or operations within fashion, e-commerce, or retail.
• Experience with outbound logistics and last‑mile delivery management.
• Exposure to bonded or customs‑controlled warehousing is a strong advantage.
• Familiarity with inbound and return flows in e‑commerce or retail.

Responsibilities

• Coordinate daily outbound shipments across e‑commerce and retail store replenishment.
• Monitor delivery performance, transit times, and exceptions with carriers.
• Coordinate bonded warehouse stock movements in compliance with HMRC rules.
• Track inbound supplier shipments and support customs clearance as needed.
• Coordinate returns with carriers and warehouses, ensuring restocking.
• Support store openings, refits, and replenishment for the network.

Skills

Logistics coordination

Outbound & returns management

WMS/TMS proficiency

Excel

Carrier management

Attention to detail

Tools

Warehouse Management System (WMS)

Transport Management System (TMS)

Job description

Focus: Fashion E‑Commerce, Retail Stores, Bonded Warehouse & Returns

Department: Logistics / Supply Chain

Reports to: Head of Logistics

Role Overview;

Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows. This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards.

Outbound Logistics – E‑Commerce & Retail (Primary Focus)

• Coordinate daily outbound shipments across e-commerce and retail store replenishment.
• Ensure on-time, accurate dispatch in line with SLAs and brand standards.
• Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes.
• Support launches, campaigns, and store opening outbound requirements.

Express Carrier & Last‑Mile Delivery Management

• Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS, …).
• Monitor delivery performance, transit times, and exceptions.
• Resolve delivery issues in collaboration with Customer Service.
• Support freight invoice validation and carrier performance reviews.

Bonded Warehouse Operations & Customs Compliance

• Coordinate bonded warehouse stock movements in compliance with HMRC regulations.
• Maintain accurate duty‑unpaid and duty‑paid inventory records.
• Liaise with customs brokers, freight forwarders, and warehouse teams.
• Support audits, reconciliations, and documentation accuracy.

Inbound Logistics (Ad Hoc Support)

• Track inbound supplier and production shipments.
• Support customs clearance and delivery scheduling.
• Ensure inbound stock availability for launches and retail needs.

Return Logistics & Reverse Supply Chain

• Coordinate e‑commerce and retail store returns with carriers and warehouses.
• Ensure timely processing, grading, and restocking of returned stock.
• Support compliant handling of international and bonded returns.
• Monitor return volumes, turnaround times, and cost impacts.
• Work closely with Customer Service to resolve return‑related issues.

Retail Store Network Support

• Support logistics for new store openings, refits, and VM rollouts.
• Coordinate replenishment and ad hoc shipments to stores.
• Support store‑to‑store and store‑to‑warehouse transfers.

Skills & Competencies

• Strong understanding of fashion e‑commerce logistics and fast‑turn, high‑SKU environments.
• Experience managing express parcel and courier services.
• Knowledge of bonded warehouse operations and customs compliance (highly desirable).
• Strong organisational skills with attention to detail.
• Confident using WMS/TMS systems, carrier portals, and Excel.
• Proactive problem‑solver with the ability to work calmly under pressure.
• Clear communication skills with internal teams, carriers, and external partners.

Experience & Qualifications

• 4+ years’ experience in logistics, supply chain, or operations (fashion, e‑commerce, or retail preferred).
• Experience in outbound logistics and last‑mile delivery management.
• Exposure to bonded or customs‑controlled warehousing is a strong advantage.
• Familiarity with inbound and return flows within an e‑commerce or retail environment.
• Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential.

Personal Attributes

• Highly organised, detail‑focused, and reliable.
• Hands‑on, proactive, and solution‑oriented.
• Thrives in a scale‑up environment with evolving processes.
• Strong sense of ownership and accountability.
• Interest in fashion, retail, and delivering great customer experience.

• 50% Employee Discount
• 24 days holiday per year (plus bank holidays)
• A paid day off on your birthday
• A paid moving day per year
• Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
• Pension Scheme
• Bonus Scheme
• Employee Assistance Programme for you and your family
• £500 employee referral bonus scheme
• Local Business Discounts (cafés, fitness, beauty etc)
• North-West London office location directly located next to good transport links
• Casual office dress code (your style of dress is up to you, wear what you feel best in)
• Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
• Regular Office Social Events (e.g. payday socials)