Logistics Coordinator, Export Ops, Global Mile Export

Amazon; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Logistics Coordinator to join their Global Logistics team. This dynamic role involves leveraging your understanding of fulfillment networks to enhance customer experience and operational efficiency. You'll manage daily reports, execute SOPs, and collaborate with internal and external partners to drive improvements in B2C export operations. If you're passionate about global logistics and want to make a significant impact, this opportunity is perfect for you. Join a diverse and inclusive workplace that values unique backgrounds and experiences.

Qualifications

• Intermediate Excel skills including pivot tables and charts.
• Experience in logistics or customer service preferred.

Responsibilities

• Execute and maintain SOPs for effective communication with carriers.
• Prepare weekly reports on Carrier related KPI metrics.

Skills

Japanese communication skills

English communication skills

Analytical decision-making skills

Flexibility

Task prioritization

Tools

Excel

SQL

Job description

Amazon Japan is seeking qualified candidates to join our Global Logistics team. Global Mile at Amazon reaches customers around the globe on all seven continents, and are in need of individuals who want to help ensure a fast-cost-effective solution to delivering packages to every far reach of the world.

Join our Global Mile team as a Logistics Coordinator based in Tokyo. In this role, you will leverage your understanding of Amazon's Fulfillment Network to drive improvements across multiple dimensions of our B2C export operations from the APAC region (Japan, Australia, Singapore). Working with both internal and external partners, you will enhance customer experience, capacity, capabilities, cost performance, delivery speed, and operational efficiency.

If you are passionate about global logistics, come join the Global Mile Cross Border Exports team and help make the world smaller...one package at a time.

Key job responsibilities

include, but are not limited to:

1. Execute and maintain SOP on daily/weekly/monthly basis to effectively communicate forecasts and critical information with carriers, ensuring smooth export operations.
2. Manage daily reports and exceptional queries from carriers leveraging internal tools and resources. Escalate to a manager or internal stakeholders when necessary.
3. Prepare weekly reports on Carrier related KPI metrics and engage with carriers to identify root causes of any performance gaps and implement improvements.
4. Support member of a team's initiatives and projects.

BASIC QUALIFICATIONS

-Japanese & English communications skills - Written & Verbal
-Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, lookups, etc.)

PREFERRED QUALIFICATIONS

-Experience in logistics, transportation and/or customer service, or 1+ years of Amazon experience
-Knowledge of SQL
-Excellent written and verbal communication skills to build and maintain cooperative partnerships with stakeholders
-Prioritize multiple tasks and assignments effectively
-Flexibility and analytical decision-making skills

If you are not sure that qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.