Logistics Coordinator (Days)

TN United Kingdom; England; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a dedicated ACA Logistics Coordinator to enhance the Patient Transport Service. This role involves coordinating patient journeys, ensuring efficient resource allocation, and maintaining high standards of service delivery. The ideal candidate will be a team player with excellent communication skills and a strong customer focus, capable of managing multiple tasks while showing empathy towards patients. Join a supportive team that values integrity and customer satisfaction, and contribute to making a meaningful impact in the community.

Qualifications

• Ability to work effectively as part of a team.
• Customer focused with a strong 'can do' attitude.
• Good communication and problem solving skills.

Responsibilities

• Coordinate patient journeys with care and respect.
• Manage time efficient routes and resources effectively.
• Ensure high standards in administration and record keeping.

Skills

Teamwork

Customer Service

Communication Skills

Problem Solving

Time Management

Empathy

Job description

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Hours: 42.5 hours per week (06:00 - 15:00, 12:00 - 21:00 - Monday to Friday)

Salary: £27,770.97 per annum

Job outline:

ACA Logistics Coordinator, you will ensure the effective and efficient day-to-day operation within the Patient Transport Service by coordinating the distribution of patient journeys with care and respect.

You will work as part of a team alongside Planners, Help Desk Agents, Logistics Specialists and other Site Controllers.

Key Responsibilities:

1. Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
2. Follow the protocols set out for day control to ensure a uniform way of working across the team.
3. Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
4. Deal with all routine routes in a timely manner so that an appropriate response is provided.
5. Liaise with the management team to identify any potential problems.
6. Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.
7. Coordinate and provide support to Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.
8. Ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
9. Carry out Administration and ensure that record keeping is kept to a high standard.
10. Promote a high level of morale, ensuring the team remain customer focused, whilst maintaining integrity at all times.
11. Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
12. Organise and allocate resources to optimise service delivery.
13. To attend Back to the Floor days with the crews periodically.

The Ideal Candidate:

1. Ability to work effectively as part of a team.
2. Customer focused with a strong 'can do' attitude.
3. Good communication and problem solving skills with strong time management ability.
4. A caring attitude towards patients and an outgoing, friendly manner, able to show empathy and respect.
5. Willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, Client Induction and First Aid.
6. Able to deal with multiple tasks and prioritise.
7. Knowledge of Patient Transport Services.
8. Experience of working in confidential environment.
9. Geographical knowledge of the local area to be worked within.