Logistics Coordinator

Office Angels; Staines-upon-Thames; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic company in Staines-upon-Thames is seeking a passionate Logistics Coordinator to enhance customer experiences. This role involves managing orders, resolving issues, and building customer relationships in a hybrid working environment. Join a supportive team that values innovation and growth.

Benefits

Opportunities for personal and professional growth

Competitive salary and benefits package

Vibrant work environment

Qualifications

• Positive attitude and passion for customer service.
• Strong problem-solving skills and attention to detail.
• Articulate personality with good communication abilities.

Responsibilities

• Manage all sales order processing, including shipping and invoicing.
• Resolve queries related to shipping and invoicing.
• Gather customer feedback to enhance services.

Skills

Communication

Problem-solving

Customer Service

Job description

Logistics Coordinator

Staines-upon-Thames

Hybrid working after probation (3 days office, 2 days from home)

Are you a friendly and dynamic individual with a passion for delivering exceptional customer experiences with a background in Shipping and invoicing? If so, we have the perfect opportunity for you! Our clients thriving company is located in the heart of Staines-upon-Thames, is on the lookout for a dedicated Customer Service Specialist / Logistics Coordinator to join their team on a permanent basis.

What They Offer:

• A vibrant work environment where teamwork thrives.


• Opportunities for personal and professional growth.


• Competitive salary and benefits package.


• The chance to be a vital part of a company that values innovation and quality.

Your Role:
As a Customer Service Specialist, you will be the face of the company, providing outstanding support to customers. You will be responsible for:

• Assisting Customers: Managing all sales order processing including projects, from receipt of inventory, shipping customer orders through to invoicing and reporting of the results. This can include receipt, inventory management, logistics.


• Resolving Issues: Liaise with Regional Sales Managers to resolve queries relating to shipping and invoicing. Liaise with customers on the status of each order with updates as required for customer service metrics.


• Building Relationships: Establishing rapport with customers and understanding their needs to offer tailored solutions. Provide customers with bespoke documents, system generated documents, certificates, manuals and data-sheets as and when required


• Collaboration: Working closely with internal teams to improve processes and enhance customer experience.Stock takes, and investigating the discrepancies. Assisting Finance with Audit and Invoice Queries.


• Feedback Loop: Gathering customer feedback to help us continuously improve our products and services.

What We're Looking For:

• A positive attitude and a passion for customer service.


• Excellent communication skills, both written and verbal.


• Ability to handle challenging situations with grace and professionalism.


• Strong problem-solving skills and attention to detail.


• Articulate personality with good written and verbal communication ability in English, German language knowledge would be a plus


• Previous experience in a customer service role is preferred but not essential - we value enthusiasm and a willingness to learn!

Why You Should Apply:
This is more than just a job; it's a chance to be part of a vibrant team that celebrates creativity and collaboration. If you're ready to make a difference and enjoy a fulfilling career in customer service, we want to hear from you!

How to Apply:
If you're excited about this opportunity and think you'd be a great fit for our team, please submit your CV outlining your experience and why you'd be perfect for the role.

Apply today and let's make great things happen together!

We are an equal opportunity employer and welcome applications from all qualified individuals. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Your journey to a rewarding career in customer service starts here!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.