Logistics Coordinator

Prinova Global; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading ingredient supplier in London is seeking a Logistics Coordinator to join their Customer Care team. The role involves managing deliveries, liaising with customers, and handling logistics documentation. Ideal candidates are experienced in key account management and customer service, and should be proficient with ERP systems and MS Office applications. This position offers opportunities for personal growth and a hybrid work environment.

Benefits

Personal growth through training

Health Cash Plan

Subsidised gym membership

Discretionary bonus

Qualifications

• Experience in logistics or customer care is preferred.
• Strong attention to detail for accurate documentation.
• Ability to thrive in a dynamic team environment.

Responsibilities

• Arrange deliveries to customers from warehouses.
• Liaise with customers and carriers effectively.
• Input information accurately into internal systems.
• Handle customer inquiries and complaints.
• Coordinate monthly stock reconciliations.

Skills

Experience handling key accounts

Experience with ERP systems

Proficiency in MS Office applications

Excellent written and verbal communication skills

Strong commitment to customer service

Enthusiasm for a fast-paced environment

Job description

Logistics Coordinator (Customer Care Associate)

Hybrid - Central London (Full-time, Permanent)

Who We Are

Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage, and nutrition industries. We hold strategic stocks in over 35 centres worldwide to ensure supply continuity and operate liquid and dry premix manufacturing facilities in the UK, China, and the USA. With over 40 years of experience, our premix business specializes in ingredient sourcing and distribution, serving customers with global inventories, market expertise, and leading positions in Vitamins, Amino Acids, Sweeteners, Preservatives, Proteins, Aroma Chemicals, and more.

What does Customer Care Associate mean at Prinova?

The CCA will join a dynamic Logistics & Customer Service team of more than 25 members, responsible for managing daily operations including warehouses, customer deliveries, and demand planning.

What’s in it for you?

• Personal growth through training and development opportunities
• Health Cash Plan
• Subsidised gym membership
• Discretionary bonus

What to expect?

• Arranging deliveries to customers from warehouses in the UK and EU via road, ferry, and courier
• Liaising with customers, warehouses, and carriers
• Inputting accurate information into internal systems to create forward allocations and warehouse instructions
• Prompt invoicing with correct VAT calculations
• Preparing shipping documents such as warehouse instructions, packing lists, commercial invoices, dangerous goods notes, and packaging labels
• Handling customer inquiries, complaints, and other customer service tasks
• Monthly stock reconciliations and follow-up inquiries from the finance department
• Managing non-conformances
• Occasional on-site warehouse inspections
• Processing charges invoices from warehouses, forwarders, and suppliers
• Participating in project work
• Covering for team members during absences due to holidays or medical leave
• Performing any other duties as assigned by the manager

Does this sound like you?

• Experience handling key accounts
• Experience with ERP systems
• Proficiency in MS Office applications
• Excellent written and verbal communication skills
• Strong commitment to customer service (internal and external)
• Enthusiasm for a fast-paced, evolving environment

If interested, we would love to hear from you. Please submit your CV by clicking 'apply'. For further questions or to see the full job description, email us for an informal chat at [e-mail].