Logistics Coordinator

ZipRecruiter; Ipswich; On-site; GBP 28,000 - 32,000; Full time

Job summary

Join a leading logistics provider as a Customer Services Representative in Ipswich. Ideal candidates will be proactive and detail-oriented, acting as a crucial link between clients and internal teams while delivering excellent customer service.

Benefits

20 days annual leave plus 8 bank holidays

Auto-enrolment pension with employer contribution

Life Assurance at 3x basic salary

Company Sick Pay after initial 12 months

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and accurate data entry.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Liaise with customers, suppliers, and colleagues to ensure smooth operations.
• Oversee and develop transport operations to meet customer expectations.
• Monitor and respond to the Customer Service mailbox and manage communications.

Skills

Communication

Attention to Detail

Teamwork

Motivation

Flexibility

Job description

Job DescriptionCustomer Services Representative

• Annual Salary: £28,000 - £32,000
• Location: Ipswich
• Job Type: Full-time, Permanent

Join a leading logistics provider as a Customer Services Representative in Ipswich. This role is ideal for proactive, detail-oriented professionals passionate about delivering exceptional customer service. You will be the vital link between clients, suppliers, and internal teams, ensuring service excellence and customer satisfaction.

Day-to-day of the role:

• Liaise with customers, suppliers, and colleagues across the European network to ensure smooth operations.
• Oversee and develop transport operations to meet or exceed customer expectations.
• Monitor and respond to the Customer Service mailbox, addressing queries and managing communications.
• Create and manage client orders with high accuracy, ensuring all data is up-to-date and correct.
• Maintain and update CRM and TMS systems with rates, quotations, and order templates.
• Resolve customer queries and operational issues promptly and professionally.
• Compile and report on KPIs as required to track and improve service performance.
• Uphold and promote the professional image of the organisation at all times.

Required Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong attention to detail and accurate data entry.
• A flexible, motivated, and proactive approach to work.
• Ability to work under pressure and meet tight deadlines.
• Capable of working independently and as part of a team.

Benefits:

• Competitive salary range of £28,000 to £32,000 per annum, depending on experience.
• Standard working hours: Monday to Friday, 8am – 5pm (1-hour unpaid lunch).
• Annual Leave: 20 days plus 8 bank holidays.
• Pension: Auto-enrolment after 3 months with a 6% employer contribution and 2% employee contribution.
• Sick Pay: Statutory Sick Pay for the first 12 months, then Company Sick Pay.
• Life Assurance: 3x basic annual salary from start date.

To apply for this Customer Services Representative position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

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