Logistics Coordinator

You Recruitment Ltd; Gillingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Logistics Coordinator to join a high-growth luxury interiors brand in Gillingham. This role involves coordinating deliveries, managing payments, and supporting customer service operations. Ideal candidates have experience in logistics or retail, strong organization skills, and a passion for customer satisfaction. This is a temp-to-perm opportunity with significant growth potential in a stylish brand environment.

Responsibilities

• Coordinating delivery schedules with customers and drivers.
• Managing payment processing and outstanding balances.
• Responding to customer queries via phone and email.
• Liaising with Showroom Managers, Customer Service and Warehouse teams.
• Ensuring accurate data entry into SAP (or similar systems).
• Managing customer updates, delivery timelines, and service follow-up.
• Supporting issue resolution and ensuring smooth escalations.

Skills

Experience in retail, hospitality, logistics, or consumer goods

Proficient in Microsoft Office, especially Excel

Strong communication skills

Familiar with CRM or ERP systems

Organised and detail-oriented

Positive and hands-on attitude

Passion for customer experience

Team player and independent worker

Job description

YOU Recruitment have a great opportunity for a an ambitious, detail orientated, customer focused, Logistics Coordinator to join a high-growth luxury interiors brand building out their UK logistics team!

This is a temp-to-perm opportunity - the initial contract will run for approximately 3 months, with a strong intention to convert to permanent for the right person. You'll work closely with the Logistics Manager, take ownership of daily operations, and play a key role in delivering a best-in-class customer experience.

Why This Role Stands Out

• Work with a high-end interiors brand that's booming, being part of a start-up logistics division with room to grow
• Build strong relationships across showroom, marketing, warehouse, and delivery teams
• Own logistics coordination from scheduling deliveries to payment finalisation
• Fantastic career development as the UK team expands

What You'll Be Doing

• Coordinating delivery schedules with customers and drivers
• Managing payment processing and outstanding balances
• Responding to customer queries via phone and email
• Liaising with Showroom Managers, Customer Service and Warehouse teams
• Ensuring accurate data entry into SAP (or similar systems)
• Managing customer updates, delivery timelines, and service follow-up
• Supporting issue resolution and ensuring smooth escalations when needed

What You'll Bring

• Experience in retail, hospitality, logistics, or consumer goods
• Great with Microsoft Office, especially Excel
• Confident communicator with strong written and verbal skills
• Comfortable with CRM or ERP systems (SAP experience is a bonus!)
• Naturally organised, with high attention to detail
• Positive, hands-on, and ready to grow with a fast-paced team
• Passion for delivering an excellent customer experience
• Able to work both independently and as part of a collaborative team.

If you're looking to be part of something exciting from the ground up and love the idea of joining a stylish, growing brand apply for this role!

Desired Skills and Experience

What You'll Bring

* Experience in retail, hospitality, logistics, or consumer goods
* Great with Microsoft Office, especially Excel
* Confident communicator with strong written and verbal skills
* Comfortable with CRM or ERP systems (SAP experience is a bonus!)
* Naturally organised, with high attention to detail
* Positive, hands-on, and ready to grow with a fast-paced team
* Passion for delivering an excellent customer experience
* Able to work both independently and as part of a collaborative team.

If you're looking to be part of something exciting from the ground up - and love the idea of joining a stylish, growing brand - we'd love to hear from you.