Logistics Coordinator

YOU Recruitment; Gillingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury interiors brand is seeking a Logistics Coordinator to join their UK logistics team. This role includes managing delivery schedules, processing payments, and ensuring a top-notch customer experience. The ideal candidate should have experience in retail or logistics, be proficient in Excel, and possess strong communication skills. This exciting temp-to-perm position offers great opportunities for career development.

Qualifications

• Experience in retail, hospitality, logistics, or consumer goods.
• Great with Microsoft Office, especially Excel.
• Confident communicator with strong written and verbal skills.
• Comfortable with CRM or ERP systems.
• Naturally organised, with high attention to detail.
• Positive, hands-on, and ready to grow with a fast-paced team.

Responsibilities

• Coordinating delivery schedules with customers and drivers.
• Managing payment processing and outstanding balances.
• Responding to customer queries via phone and email.
• Liaising with Showroom Managers, Customer Service and Warehouse teams.
• Managing customer updates, delivery timelines, and service follow-up.
• Supporting issue resolution and ensuring smooth escalations.

Skills

Experience in retail, hospitality, logistics, or consumer goods

Microsoft Office

Strong written and verbal communication

CRM or ERP systems familiarity

Organisational skills

Positive attitude

Tools

Excel

SAP

Job description

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YOU Recruitment have a great opportunity for a an ambitious, detail orientated, customer focused, Logistics Coordinator to join a high-growth luxury interiors brand building out their UK logistics team!

This is a temp-to-perm opportunity - the initial contract will run for approximately 3 months, with a strong intention to convert to permanent for the right person. You'll work closely with the Logistics Manager, take ownership of daily operations, and play a key role in delivering a best-in-class customer experience.

Why This Role Stands Out

• Work with a high-end interiors brand that's booming, be ing part of a start-up logistics division with room to grow
• Build strong relationships across showroom, marketing, warehouse, and delivery teams
• Own logistics coordination from scheduling deliveries to payment finalisation
• Fantastic career development as the UK team expands

What You'll Be Doing

• Coordinating delivery schedules with customers and drivers
• Managing payment processing and outstanding balances
• Responding to customer queries via phone and email
• Liaising with Showroom Managers, Customer Service and Warehouse teams
• Managing customer updates, delivery timelines, and service follow-up
• Supporting issue resolution and ensuring smooth escalations when needed

What You'll Bring

• Experience in retail, hospitality, logistics, or consumer goods
• Great with Microsoft Office, especially Excel
• Confident communicator with strong written and verbal skills
• Comfortable with CRM or ERP systems (SAP experience is a bonus!)
• Naturally organised, with high attention to detail
• Positive, hands-on, and ready to grow with a fast-paced team
• Able to work both independently and as part of a collaborative team.

If you're looking to be part of something exciting from the ground up and love the idea of joining a stylish, growing brand apply for this role!