Logistics Coordinator

ZipRecruiter; Felixstowe; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading player in logistics is seeking a Logistics Coordinator in Felixstowe. This full-time role emphasizes customer service, managing bookings, and ensuring efficient operations in a dynamic port environment. The ideal candidate will thrive under pressure, with a strong focus on service excellence and detail.

Benefits

Competitive salary based on experience

Opportunities for professional development

Supportive work environment

Qualifications

• Previous experience in customer service, ideally within logistics.
• Familiarity with booking systems highly desirable.

Responsibilities

• Manage customer interactions and resolve inquiries efficiently.
• Input bookings accurately into the traffic office system.
• Prepare pricing and quotations for logistics services.

Skills

Attention to detail

Communication

Interpersonal skills

Ability to work under pressure

Customer service

Tools

Traffic office software

Job description

Job Description

Logistics CoordinatorLocation:FelixstoweJob Type:Full-timeSalary:£25,000 - £29,000

A leading player in the distribution and logistics sector is seeking a proactive and detail-oriented individual to join their team in Felixstowe. This full-time role focuses on customer service and bookings, playing a vital part in ensuring smooth and efficient operations within a dynamic port environment.

About the Role:The successful candidate will be responsible for managing customer interactions, handling pricing and quotations, and accurately inputting bookings into the traffic office system. This position requires a strong commitment to service excellence and the ability to thrive in a fast-paced setting.

Key Responsibilities:

• Liaise with customers to deliver outstanding service and resolve inquiries efficiently.
• Accurately manage and input bookings into the traffic office system.
• Prepare and manage pricing and quotations for logistics and shipping services.
• Ensure high levels of customer satisfaction by addressing requests and queries promptly.
• Collaborate with internal teams to streamline operations and enhance service delivery.

Required Skills & Experience:

• Exceptional attention to detail.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure in a fast-moving environment.
• Previous experience in customer service, ideally within a port or logistics context.
• Familiarity with booking systems or traffic office software is highly desirable.

What’s on Offer:

• A competitive salary reflective of experience top end of the salary will require previous logistics experience
• Opportunities for professional development and career progression.
• A supportive and collaborative work environment.

If you are passionate about delivering excellent customer service and have experience in logistics or port operations, this is a fantastic opportunity to grow your career in a thriving and forward-thinking organisation.