Logistics Coordinator

ZipRecruiter; Cannock; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading logistics and supply chain organisation is searching for a Customer Solutions Advisor in Cannock to enhance customer service operations. This full-time role involves managing bookings, communicating with clients, and collaborating with various teams to deliver exceptional service. Ideal candidates should possess strong communication skills, attention to detail, and relevant experience in logistics. Opportunities for professional growth and development are also offered to successful applicants.

Benefits

Opportunity to be part of a supportive and ambitious team.

Culture of empowerment and growth within the company.

Opportunities for professional development and career advancement.

Qualifications

• Strong communication and interpersonal skills.
• Excellent time management and attention to detail.
• Proficiency in Microsoft Excel and other IT systems.
• Analytical mindset with a proactive approach to problem-solving.
• Previous experience in road freight or logistics is highly desirable.
• Minimum GCSEs (or equivalent) in English and Maths.

Responsibilities

• Manage customer bookings using internal systems and online portals.
• Handle both inbound and outbound communications with UK and European clients.
• Resolve customer queries promptly and escalate issues when necessary.
• Collaborate effectively with import/export, domestic, and warehouse teams to ensure seamless service delivery.
• Support sales efforts through effective prospecting and customer onboarding.
• Participate in ongoing training to stay current with compliance and operational procedures.
• Contribute to process improvements and the overall success of the team.

Skills

Strong communication and interpersonal skills

Excellent time management

Attention to detail

Proficiency in Microsoft Excel

Analytical mindset

Problem-solving

Experience in road freight or logistics

Education

GCSEs (or equivalent) in English and Maths

Job description

Job DescriptionCustomer Solutions Advisor

• Location: Cannock
• Job Type: Full-time
• Salary £27,000 - £29,000 p/a
• Working hours 9.00 - 5.30

Join a leading logistics and supply chain organisation as a Customer Solutions Advisor and elevate your career in customer service. This role is perfect for someone who is passionate about delivering exceptional customer service and thrives in a dynamic, collaborative environment.

Day-to-day of the role:

• Manage customer bookings using internal systems and online portals.
• Handle both inbound and outbound communications with UK and European clients.
• Resolve customer queries promptly and escalate issues when necessary.
• Collaborate effectively with import/export, domestic, and warehouse teams to ensure seamless service delivery.
• Support sales efforts through effective prospecting and customer onboarding.
• Participate in ongoing training to stay current with compliance and operational procedures.
• Contribute to process improvements and the overall success of the team.

Required Skills & Qualifications:

• Strong communication and interpersonal skills.
• Excellent time management and attention to detail.
• Proficiency in Microsoft Excel and other IT systems.
• Analytical mindset with a proactive approach to problem-solving.
• Previous experience in road freight or logistics is highly desirable.
• Minimum GCSEs (or equivalent) in English and Maths.

Benefits:

• Opportunity to be part of a supportive and ambitious team.
• Culture of empowerment and growth within the company.
• Opportunities for professional development and career advancement in a thriving industry.

To apply for the Customer Solutions Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.