Logistics Analyst

Just Eat Takeaway.com; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Just Eat Takeaway.com is seeking a Logistics Data Analyst to support delivery operations across the UK & IE. The role focuses on turning complex data into actionable insights to improve customer experience and operational efficiency.

You will combine internal and external data sources, perform rigorous analyses, and communicate findings to stakeholders. Strong SQL, BigQuery and data visualisation skills are essential.

Qualifications

• Proven experience in an analytical role with strong data storytelling.
• Ability to collect, organise, analyse and disseminate data accurately.
• Proficient in SQL and reporting to inform operational decisions.
• Familiarity with data visualisation tools and dashboards.

Responsibilities

• Lead analytical initiatives to enhance delivery operations and customer experience.
• Proactively conduct data analyses to enable deeper operational insights.
• Support optimisation of key business processes for efficiency and effectiveness.
• Collaborate with cross-functional teams across UK & IE Delivery Operations.
• Understand delivery metrics and communicate findings to stakeholders.
• Investigate problematic orders to identify root causes and trends.

Skills

SQL knowledge

Data analysis

Analytical reporting

Communication

Problem solving

Tools

Google BigQuery

Google Sheets

Tableau

Job description

Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About This Role

In this fixed-term contract role, the Logistics Data Analyst will work closely inside Just Eat Takeaway’s UK & IE Delivery Operations and Product teams to support the development of a world-class delivery experience.

This role will involve grasping complex concepts quickly, uncovering facts and identifying root causes of performance issues from detailed data, as well as understanding general trends.

Furthermore, you will be combining different internal and external data sources to produce and derive insights. A passion for data and process driven operational improvement is key as well as the ability to work within a team of people with different skill sets.

• Leading key analytical initiatives and projects to continuously enhance our delivery operations and customer experience.
• Proactively suggesting and conducting relevant data analyses to enable deeper operational insights.
• Supporting the optimisation of key business processes to continuously improve the delivery experience and promote efficiency and effectiveness.
• Working closely with stakeholders from our employed courier model and coordinating cross-functional initiatives (working closely with the strategic account management team, Just Eat’s customer care team, business intelligence team, and delivery partners) to drive positive, timely outcomes for the business.
• Understanding delivery operations metrics in depth and ensuring consistent use across the business, being able to communicate them to other teams.
• Investigating problem orders to identify their root cause(s) and, whenever possible, identify trends and proactively eliminate/reduce re-occurrences.

What will you bring to the table?

• Highly organised, detail-oriented with good analytical and communication skills.
• Proven experience in an analytical role.
• Strong reporting skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Adept at queries, report writing and presenting findings (solid SQL knowledge is a requirement)
• Strong modelling and problem structuring skills, being able to tackle complex unstructured problems.
• Proactive and clear communication skills.
• Experience with Google BigQuery and Google Sheets is a plus
• Experience with Tableau (or similar data visualisation tools) is a plus

At JET, This Is On The Menu

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

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