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Logistics Agent / Controller / Coordinator
TN United Kingdom
Isleworth
On-site
GBP 60,000 - 80,000
Full time
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Job summary
An established industry player is seeking a Logistics Agent to join their dynamic operations team in Isleworth. This rewarding role involves managing booking allocations, ensuring timely processing, and maintaining strong relationships with customers and drivers. Ideal candidates will have experience in high-volume logistics or taxi operations, possess excellent interpersonal skills, and be adept at problem-solving. If you thrive in a fast-paced environment and are passionate about logistics, this opportunity could be your next career move. Join a team that values efficiency and productivity while providing a supportive workplace culture.
Qualifications
- Experience in high-volume logistics or taxi operations.
- Strong interpersonal skills and attention to detail.
Responsibilities
- Manage booking allocations and ensure timely processing.
- Communicate effectively with customers and drivers.
Skills
Tools
Job description
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Client:
Location: Isleworth, United Kingdom
Job Category: Finance
EU work permit required: Yes
63b602e87776
27
21.03.2025
05.05.2025
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What we are looking for – Why you?
You should be a dynamic, enthusiastic individual who is passionate about logistics and has a great manner with people – whether the going is smooth or tough.
You will work as part of our operations team, ensuring that bookings are allocated in good time – same day and future days where appropriate – and the efficiency and productivity of our driver network are optimised.
- Preparation and implementation of booking allocation
- Taking and processing bookings from all channels, from initial enquiry through completion
- Communicating with customers and drivers, including reviewing and responding to their enquiries
- Troubleshooting ad hoc booking issues, proactively where possible
- Monitoring and reporting performance, issues and trends
- Liasing with colleagues and drivers to optimise operations and the general running of the business
- Represent greentomatocars in a professional manner at all times
- Experience with a high-volume, London-based private hire or taxi operator (or comparable industry experience)
- Coordinating and / or controlling busy day-shift or night-shift operations
- Strong interpersonal / relationship-building skills
- Confidence in dealing with all stakeholders within the business’ operational sphere
- Computer literate – experience of Echo operating system a bonus but not essential
- Strong attention to detail, as will be taking and processing bookings as well as coordinating / controlling
This role is office based and you should have your own transport or be happy to take public transport. It is a rewarding but demanding role, and you must be able to work well under pressure. Working hours will be 4-on 4-off or equivalent, or a weekly shift for an outstanding candidate.
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