Logistics Administrator

Tricel; Weston-super-Mare; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company seeks an experienced Logistics Administrator to join their Customer Services Team. The role includes ensuring customer satisfaction through effective delivery coordination, selecting haulage services, and maintaining accurate logistical documentation. This dynamic position requires excellent administration skills and a customer-focused approach, with opportunities for professional growth.

Benefits

5% employer pension contribution

Employee Assistance Program

Wellbeing events

Qualifications

• Experience in a busy, pressured environment is key.
• Self-management and teamwork are important.

Responsibilities

• Liaising with departments to ensure timely deliveries.
• Booking goods and managing delivery paperwork.
• Providing excellent customer service and addressing queries.

Skills

Attention to detail

Flexible and proactive attitude

Excellent telephone manner

Customer service focused

Good working knowledge of MS Office

Excellent administration skills

Job description

Brief Description

Are you an experienced Logistics Administrator looking for a new challenge? We have a great opportunity to join our brilliant Customer Services Team at Tricel Weston, reporting directly to our Customer Services & Logistics Manager. The successful candidate will be responsible for ensuring all finished goods are collected and delivered to meet customer expectations, including programmed works to their requirements and provides excellent customer service and satisfaction.

Role And Responsibilities

• Liaising with other departments to ensure products are delivered to meet customers program and requirements to give customer satisfaction.
• Selecting the most appropriate haulage company to deliver goods taking into consideration current contracts and selecting the most cost-effective solution whilst providing the required service to the customer.
• Booking goods out via haulage booking portals and IFS, including printing delivery notes, manifests and labels.
• Ensuring delivery paperwork is distributed to departments prior to collation as required.
• Ensuring compliance with customer Logistic plans including completion and submission of booking forms as required.
• Liaising with customers to advise delivery details and confirm any additional or specialist requirements.
• Updating and maintaining data on IFS and systems as required.
• Ensuring delivery paperwork is collated and passed to Accounts for invoicing.
• Liaising with Sales Estimators / Engineers regarding information relevant to their key accounts.
• Weekly transport report to ascertain delivery requirements for the following week.
• Prior to dispatching goods ensuring they have Accounts sign off.
• Providing interdepartmental cover as required.
• Taking incoming telephone calls for post-sale queries.
• Any other duties as assigned, to support the Company.
  
  

Preferred Skills

• Attention to detail
• Flexible and proactive attitude
• Ability to work on your own and self-manage wisely to the benefit of the company whilst being a team player.
• ‘Can do’ attitude.
• Ability to think quickly and problem solve.
• Commercial awareness
• Excellent telephone manner.
• Customer service focused.
• Good working knowledge of MS Office.
• Experience of working within a busy pressured environment.
• Excellent administration skills.
  
  

Hours & Holiday

• Monday to Thursday - 8:30am - 5pm and Friday 8:30am - 4pm
• 24 days holiday + bank holiday’s
  
  

Other Benefits

• 5% employer pension contribution
• Employee Assistance Program – providing support to all employees.
• Wellbeing events.