Logistics Administrator

Now Group; Slough; On-site; GBP 28,000 - 38,000; Full time

Job summary

A logistics services provider located in Slough is seeking a logistics coordinator to manage pickups, client communications, and resolve service issues. The ideal candidate will have experience in logistics and strong organizational skills. The role requires regular attendance in the Slough office and proficiency in ERP/order management tools.

Qualifications

• Proven experience in a logistics, service delivery, or administrative support role.
• Strong organizational and communication skills.
• Ability to travel to the Slough office regularly (2-3 days per week).

Responsibilities

• Coordinate and schedule pickups, collections, and transfers.
• Act as the primary point of contact for client enquiries.
• Identify and resolve logistics issues or delays proactively.

Skills

Logistics coordination

Organizational skills

Communication skills

Problem-solving mindset

Tools

ERP systems

ClickUp

Order management tools

Job description

Responsibilities

• Coordinate and schedule pickups, collections, and transfers in line with client Service Agreements and SLAs
• Act as the primary point of contact for client enquiries: communicate timelines, update order statuses, and manage acknowledgements
• Liaise with carriers, subcontractors, and internal teams to ensure smooth execution of services
• Identify and resolve logistics issues or delays proactively
• Maintain order data in ERP systems and task tracking tools (e.g., ClickUp)
• Manage freight costs, prepare shipping documentation, and approve related invoices
• Review work orders to ensure clarity and actionable instructions for the operations team
• Generate operational reports and support internal/external business reviews
• Raise purchase orders for suppliers as needed
• Collaborate closely with Client Success and Program Management teams to meet SLAs

Qualifications

• Proven experience in a logistics, service delivery, or administrative support role
• Strong organisational and communication skills
• Comfortable using ERP/order management tools and collaboration software
• Ability to travel to the Slough office regularly (2-3 days per week)
• Proactive and problem-solving mindset

Desirable

• Knowledge of German and/or Dutch languages
• Experience using ClickUp or similar workflow tracking tools