Logistics Administrator

www.findapprenticeship.service.gov.uk - Jobboard; Shifnal; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Logistics Administrator to support the Logistics department in delivering a customer-centric service during packing and shipment phases. Responsibilities include customer communication, managing relationships with logistics providers, and ensuring compliance with regulations. Candidates should have a strong background in customer-facing roles and proficiency in Microsoft Office. Experience with logistics or accounting software is a plus.

Qualifications

• Experience in a fast-paced, agile environment.
• Proven ability to work effectively in cross-functional teams.
• Strong background in customer-facing roles.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Experience with Sage 50, Sage 200, or similar accounting/planning software is desirable.

Responsibilities

• Direct communication with customers during project packing and shipment phases.
• Collaborate with Customer Experience teams to enhance service delivery.
• Manage relationships with logistics service providers.
• Ensure compliance with logistics regulations.
• Support development of logistics strategies.
• Assist in transition of European operations into Telford facility.
• Oversee packaging and despatch of goods.
• Manage customer collections.
• Update Work in Progress (WIP) for service and spare parts.
• Gather customer information and manage account setups.
• Escalate customer issues as necessary.
• Contribute to achievement of departmental KPIs.
• Maintain strong customer relationships.
• Support stock and inventory control.

Skills

Experience in a fast-paced environment

Ability to work effectively in cross-functional teams

Customer-facing experience

Proficiency in Microsoft Office

Excellent communication skills

Experience with accounting software

Tools

Sage 50

Sage 200

Job description

Your new company
Hays are working with Manufacturing business based in Telford who are looking for a Logistics Administrator to support the Logistics department in delivering a seamless customer experience during the packing and shipment phases of projects. This role will involve direct communication with customers, coordination with internal departments, and oversight of logistics service providers to ensure compliance, efficiency, and customer satisfaction.
Your new role
As a Logistics Administrator, your role will involve:

• Direct communication with customers during project packing and shipment phases.
• Collaborate with Customer Experience teams to enhance overall service delivery.
• Manage relationships with logistics service providers, ensuring quality and cost-effectiveness.
• Ensure compliance with local and international logistics regulations.
• Support the development and implementation of logistics strategies aligned with company goals.
• Assist in the transition of European operations into the Telford facility.
• Oversee packaging and despatch of goods, including documentation creation.
• Manage and chase customer collections.
• Update and manage Work in Progress (WIP) for service and spare parts.
• Gather customer information and manage account setup processes.
• Escalate customer issues or complaints as necessary.
• Contribute to the achievement of departmental KPIs.
• Maintain strong customer relationships and communication.
• Support stock and inventory control in collaboration with the Stores Department.
• Adhere to the company's Quality Management System (QMS) procedures and processes.

What you'll need to succeed

• Experience in a fast-paced, agile environment with adaptability to change.
• Proven ability to work effectively in cross-functional teams.
• Strong background in customer-facing roles.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Experience with Sage 50, Sage 200, or similar accounting/planning software is desirable.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk