Logistics Administrator

Distinct; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A fast-paced, customer-focused company seeks a proactive Logistics Administrator to ensure efficient operations. This role involves excellent customer service, managing claims and documentation while liaising with courier partners. Ideal for detail-oriented individuals eager to contribute to maintaining high logistics standards.

Qualifications

• Proven experience in a logistics, customer service, or administration role.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities with a customer-focused mindset.

Responsibilities

• Respond promptly to customer queries regarding damaged goods, returns, and complaints.
• Process claims for damaged parcels with couriers, ensuring accurate documentation.
• Maintain detailed records of customer interactions, claims, and parcel inspections.

Skills

Problem-solving

Communication

Attention to detail

Tools

Microsoft Office Suite

Job description

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Start Date: Immediately (for the right candidate)

About the Company:

We are a fast-paced, customer-focused business dedicated to delivering exceptional service. Our team is committed to maintaining high standards in logistics and customer satisfaction, and we are looking for a proactive and detail-oriented Logistics Administrator to join us.

Role Overview:

As a Logistics Administrator, you will play a vital role in ensuring smooth and efficient logistics operations. Your primary focus will be on providing excellent customer service, managing customer complaints, handling damage claims, and ensuring returned parcels are processed correctly.

Key Responsibilities:

Customer Service:

Respond promptly to customer queries regarding damaged goods, returns, and complaints.

Provide clear and professional communication to customers, maintaining high levels of customer satisfaction.

Claims Management:

Process claims for damaged parcels with couriers, ensuring accurate documentation and timely resolution.

Liaise with courier partners to track and resolve delivery issues.

Parcel Inspection:

Inspect returned parcels to assess damage or identify any issues.

Record and report inspection findings accurately.

Documentation and Reporting:

Maintain detailed records of customer interactions, claims, and parcel inspections.

Generate reports to support management in identifying common issues and improving processes.

Work closely with the warehouse, logistics, and customer service teams to ensure a smooth flow of information

Skills and Experience Required:

• Proven experience in a logistics, customer service, or administration role.

Strong communication skills, both written and verbal.

Excellent problem-solving abilities with a customer-focused mindset.

Attention to detail and accuracy in handling documentation.

Ability to work independently and manage multiple tasks effectively.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook).