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Logistics Administrator

Vibe Recruit

England

On-site

GBP 24,000 - 30,000

Full time

24 days ago

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Job summary

A leading recruitment agency is seeking a reliable Transport Administrator to support a busy transport office. The role involves a variety of administrative tasks to ensure smooth operations and high customer satisfaction, requiring previous transport office experience and strong IT skills. The successful candidate will join an experienced team and receive full training on operational systems.

Benefits

Competitive salary
Full-time permanent contract
Opportunity to develop skills
Varied and interesting role

Qualifications

  • Experience in transport office essential.
  • Competent in IT and Microsoft Office.
  • Geographical knowledge of the Oxfordshire area required.

Responsibilities

  • Investigate and resolve customer queries.
  • Produce KPI reports and manage customer claims.
  • Coordinate with storage team and support drivers.

Skills

Attention to detail
Organisational skills
Communication skills
Proactive attitude
Geographical knowledge of Oxfordshire area and UK road network

Education

Previous experience working in a transport office
Competence in IT
Good working knowledge of Microsoft Office

Tools

Transport Management System (TMS)

Job description

We are seeking a reliable and self-motivated Transport Administrator to join our clients busy transport office. You will play a key role in the day-to-day operations of the office, working closely with drivers, management, customers, and partner depots - with a particular focus on supporting the business.

You will be responsible for a wide range of administrative duties to ensure the smooth running of transport operations and high levels of customer satisfaction.

Key Responsibilities:

  • Investigating and resolving customer queries
  • Assisting with AM driver despatch and ensuring drivers are equipped with Electronic Data Capture (EDC) devices
  • Producing KPI reports and resolving related issues
  • Responding promptly to customer emails and telephone calls
  • Managing customer claims for delays and damages
  • Resolving customer invoice queries
  • Coordinating with the storage team on inbound storage, pallet picks, and dispatch of stored pallets
  • Reporting pallet discrepancies and charging depots accordingly
  • Accepting or disputing pallet queries on the pallet portal within deadlines
  • Printing labels and barcodes as required
  • Providing cover during staff holidays and absences
  • Liaising with and supporting drivers, warehouse staff, and the sales team
  • Covering the evening shift as necessary to ensure night drivers are despatched and the warehouse is prepared for the next day's deliveries

The Candidate:

We are looking for a team player with excellent attention to detail and a proactive attitude. The ideal candidate will have:

  • Previous experience working in a transport office
  • Competence in IT, with good working knowledge of Microsoft Office and experience using a Transport Management System (TMS)
  • Strong organisational and communication skills
  • Ability to manage workload in a fast-paced environment
  • Geographical knowledge of the Oxfordshire area and UK road network (essential)
  • A flexible approach to working hours, including occasional Saturday mornings and evening cover when required

Full training will be provided on our operating systems, including pallet, courier, and freight platforms.

Benefits:

  • Competitive salary
  • Full-time permanent contract
  • Opportunity to develop skills within a supportive and experienced team
  • Varied and interesting role in a key part of the business

If you would like to considered for this position then please click apply or for further information the please call Gemma on (phone number removed)

Vibe Recruit is acting as an Employment Business in relation to this vacancy.

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