Logistic Support Services Manager

Medirest Signature; Colchester; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading services company is seeking a Logistic Support Services Manager to oversee operations at Merville Barracks. The role involves ensuring service delivery and client satisfaction while maintaining budgetary controls. The successful candidate will have extensive management experience in logistics, people management skills, and the ability to lead teams effectively. The company offers a range of employee benefits including mental health support, discounts, and financial tools.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

Virtual GP & lifestyle rewards

Discounts for you & family

Financial tools & retirement plan

Cycle to Work & Paid volunteering day

Qualifications

• Management experience in logistics and supply management.
• Leadership skills with a track record in team development.
• Knowledge of health, safety, and welfare standards.

Responsibilities

• Manage service delivery within Logistics Support Unit.
• Ensure compliance with SLA, KPIs, and budgetary control.
• Lead and develop a team, handling performance management.

Skills

Management experience

Leadership skills

People management

Communication skills

Analytical problem solving

Education

Health and Safety qualification equivalent to IOSH managing safely

Tools

MS Office

Job description

• 40 hours per week
• Monday - Friday - 7.30 - 16.00
• £28,800 - £30,800 per annum
• Sodexo rewards and benefits

Job Introduction

Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.

Sodexo is a global leader in services that improve Quality of Life. We're looking for an experiencedLogistic Support Services Manager at Merville Barracks to oversee service delivery within our Logistics Support Unit, ensuring excellent performance, client satisfaction, and budgetary control.

What you'll do:

• Plan, organize, and manage the delivery of all services within the Logistics Support Unit, ensuring that service standards outlined in the service level agreement (SLA), KPIs, and contractual terms are consistently met, maintained, and improved.
• Ensure the effective delivery of contracted outputs through both Sodexo and MOD IT operational systems.
• Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations.
• Manage all aspects of performance of an assigned group of direct reports.
• Manage, motivate, and develop your team, including completing PDRs and handling staff absence and performance management.
• Oversee health and safety management of building D11, ensuring compliance with MOD regulations and promoting a Zero Harm culture.
• Act as Subject Matter Expert for accounting systems (Planet, PFI, Kronos) and manage daily operational tasks.
• Maintain strong relationships with clients and customers, ensuring their expectations are met.
• Work with other department managers to ensure smooth coordination of service activities.
• Contribute to service growth and manage budgets to meet commercial and client expectations.
• Achieve and monitor performance targets, including gross margin and audit success.
• Act as duty manager and provide holiday/weekend cover as required.
• Continuously improve your skills, attend relevant training, and support team learning.

What you bring:

• Management experience of working within the sphere of logistics, supply management and warehouse distribution.
• Knowledge of working in a management role within a warehouse environment and/or Hard or Soft FM service industry.
• Leadership skills and knowledge.
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication.
• Management knowledge of Health, Safety and Welfare.
• Ability to make independent decisions.
• Able to work on own initiative within a team environment.
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook).
• Able to demonstrate attention to detail and adherence to standards.
• Analyse problems analytically, develop opportunities and implement innovative solutions.
• Must be able to demonstrate the ability to communicate effectively both verbally and in writing.

Desirable:

• Previous experience in effectively managing in a similar role.
• Health and Safety qualification equivalent to IOSH managing safely.
• Soft FM specific technical skills including contract administration and transport.
• Proven experience of managing client relationships within a contract environment.
• Proven track record of leading, managing and developing a team.

What we offer:

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!