Logistic Desk Planner

Pertemps; Reading; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading company in the water and wastewater industry is seeking a Logistics Desk Planner to manage logistics operations in Kemble Court, Reading. The role involves scheduling, dispatching, and ensuring service delivery in adherence to compliance standards while providing excellent customer service. Ideal candidates will have experience working in fast-paced environments and possess strong organizational and IT skills, including proficiency in Microsoft Office and SAP. Competitive salary with several benefits awaits for the right individual.

Benefits

26 days holiday, increasing to 30 with service

Contributory pension scheme (Maximum 12%) with 2x employee contribution

Annual Personal Medical Assessments

Access to benefits scheme and offers via benefits hub

Qualifications

• Experience working under pressure in fast-paced environments.
• Understanding of Work Management Processes and Systems preferred.
• Passion for excellent customer service and stakeholder engagement.

Responsibilities

• Scheduling and dispatching logistics activities for efficient operations.
• Ensuring compliance with traffic management legislation.
• Allocating equipment and services to support wholesale operations.

Skills

Customer service

Organizational skills

Attention to detail

IT skills

Stakeholder engagement

Tools

Microsoft Office

SAP

Job description

A Logistics Desk Planner is responsible for the scheduling, dispatch, and completion of Logistics Management Centre (LMC/LOCC) activities, including tankering and hire equipment for both clean and waste wholesale operations. The LMC team aims to deliver the highest levels of customer service, applying trust, ease, and care to ensure a first-class customer experience for both internal and external customers.

The role involves working on a 12-hour shift pattern: 4 days on, 4 days off, 3 nights, 7 days off, 3 days on, 4 nights, and 13 days off, starting on a Friday.

What you will be doing as a Logistics Desk Planner

Your role will be part of the Logistics Management Centre, which is the in-house centre of excellence for the company's complex logistics functions. You will work within a cross-functional team that balances operational demand and strategic thinking, influencing decisions up to senior management and helping shape daily operations and future strategies.

This position offers an excellent opportunity for career progression within the expanding LMC.

• Facilitating work progress and completion within required timeframes, ensuring service delivery is consistent, compliant, cost-effective, maximizes productivity, and meets contractual requirements.
• Ensuring all work sent to contractors complies with traffic management legislation to avoid penalties and reduce permit costs.
• Delivering high levels of customer service, aligned with the Trust, Easy, Care model.
• Supporting operational events and pollution incidents as needed.
• Allocating equipment and services to wholesale operations to enable proactive work and prevent events.
• Assessing and investigating issues to ensure timely and accurate equipment issuance.

Location: Kemble Court, Reading, with some travel across the Thames Valley area.

What you should bring to the role

• Understanding of Work Management Processes and Systems (preferred).
• Proficiency with Company IT systems and Office software.
• Experience working under pressure in fast-paced environments, meeting targets.
• Passion for excellent customer service and stakeholder engagement.
• Organizational skills and knowledge of work management processes (preferred).
• Attention to detail and strong IT skills, including Microsoft Office and ideally SAP.

What’s in it for you?

• Salary between £35,000 and £40,000 per annum, depending on experience.
• 26 days holiday, increasing to 30 with service, plus bank holidays.
• Contributory pension scheme (Maximum 12%) with 2x employee contribution.
• Annual Personal Medical Assessments.
• Access to benefits scheme and offers via our benefits hub.

Who are we?

We’re Thames Water, the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all, supporting our customers, communities, people, and the planet. We seek passionate, skilled individuals committed to making a difference.

Learn more about our purpose and values

Working at Thames Water

We offer a diverse and rewarding workplace with opportunities for career growth, flexible working, and excellent benefits. Whether in call centers or science labs, we’re looking for passionate people eager to improve lives and protect water resources.

If you want a sustainable career where you can make a difference, join us. Together, we can build a better future for our customers, region, and planet.

We value diversity and inclusion, welcoming applications from everyone and providing support throughout the recruitment process. We encourage you to apply early, as the vacancy may close sooner due to high application volume.