Logistic Desk Planner

idibu; Reading; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading company is seeking a Logistics Desk Planner in Reading to manage logistics scheduling and operations. The role involves ensuring compliance with regulations, enhancing customer service, and supporting various operations. Ideal candidates will possess excellent organizational, customer service, and IT skills, offering a competitive salary and benefits.

Benefits

26 days holiday, increasing to 30 days with service

Contributory pension scheme (up to 12%)

Annual Personal Medical Assessments

Access to benefits hub for well-being and savings

Qualifications

• Proficiency in Company IT systems and Office software required.
• Understanding of Work Management Processes preferred.
• Ability to work under pressure in fast-paced environments.

Responsibilities

• Scheduling and dispatching logistics activities efficiently.
• Ensuring compliance with traffic management legislation.
• Delivering high levels of customer service consistently.

Skills

Customer Service

Organizational Skills

Attention to Detail

Stakeholder Engagement

Tools

Microsoft Office

SAP

Job description

A Logistics Desk Planner is responsible for the scheduling, dispatch, and completion of Logistics Management Centre (LMC/LOCC) activities, including tankering and hire equipment for both clean and waste wholesale operations. The LMC team aims to deliver the highest levels of customer service, applying trust, ease, and care to ensure a first-class customer experience for both internal and external customers.

The role follows a 12-hour shift pattern: 4 days on, 4 days off, 3 nights, 7 days off, 3 days on, 4 nights, and 13 days off, starting on a Friday.

What you will be doing as a Logistics Desk Planner

Your role will be part of the Logistics Management Centre, the in-house centre of excellence for complex logistics functions. You will work within a cross-functional team that balances operational demand and strategic thinking, influencing decisions at various levels, including senior management. This is an excellent opportunity for career progression, especially as the LMC expands.

• Facilitating work progress and completion within required timeframes, ensuring service is consistent, compliant, cost-effective, and maximizes productivity in line with Thames and external contractual requirements.
• Ensuring all work sent to contractors complies with traffic management legislation to avoid penalties and reduce permit costs.
• Delivering high levels of customer service to enhance the customer experience, aligned with the Trust, Easy, Care model.
• Supporting operational events and pollution incidents as needed.
• Allocating equipment and services to wholesale operations to enable proactive work and remedial interventions.
• Assessing and investigating issues to ensure correct equipment is issued timely and to specifications.

Location: Kemble Court, Reading. Some travel within the Thames Valley may be required.

What you should bring to the role

• Understanding of Work Management Processes and Systems (preferred).
• Proficiency with Company IT systems and Office software.
• Experience working under pressure in fast-paced environments with demanding targets.
• Passion for providing excellent customer service and stakeholder engagement skills.
• Strong organizational skills and understanding of work management processes.
• Excellent attention to detail, with strong IT skills in Microsoft Office and ideally SAP.

What’s in it for you?

• Salary between £35,000 and £40,000 depending on experience.
• 26 days holiday, increasing to 30 days with service, plus bank holidays.
• Contributory pension scheme (up to 12%, with 2x employee contribution).
• Annual Personal Medical Assessments.
• Access to benefits hub with offers to support well-being and savings.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all—helping customers, communities, people, and the planet to thrive. We seek passionate, skilled individuals committed to making a difference.

Learn more about our purpose and values

Working at Thames Water

Thames Water offers a rewarding, diverse workplace where every day makes a difference. We provide fast-tracked career opportunities, flexible working, and excellent benefits.

Whether in call centres or science labs, we’re looking for passionate people eager to improve the world of water. Join us if you want a sustainable career that impacts millions and helps protect water resources for future generations.

We are committed to diversity and inclusion, welcoming applications from everyone and providing support throughout the recruitment process. We also offer opportunities to support customers directly during crises, with full training provided.

Disclaimer: Due to high application volumes, we may close the advert early. Apply promptly to avoid missing out.