LOFT Food and Beverage Host

Hilton; Woking; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Woking is seeking a Food and Beverage Host to deliver exceptional guest service in the LOFT Sky Bar. Responsibilities include greeting guests, taking orders, and maintaining cleanliness while complying with safety standards. Ideal candidates will possess excellent communication skills and a strong commitment to customer service. This role offers an hourly rate of £12.27 with various perks including discounts and career development opportunities.

Benefits

Free and healthy meals when on duty

28 days holiday including bank holidays, increasing to 33 days

Personal development programs

Team Member Travel Program

Discounted dental and health coverage

High street discounts

Responsibilities

• Greeting guests courteously
• Taking and delivering orders with high customer service standards
• Preparing table and room setups
• Handling cash transactions properly
• Managing guest queries efficiently
• Upselling based on departmental incentives
• Maintaining brand standards and cleanliness
• Complying with safety, security, and licensing laws
• Being environmentally conscious
• Supporting other departments as needed

Skills

Positive attitude

Excellent communication skills

Strong commitment to customer service

Good grooming standards

Flexibility for various work situations

Ability to work independently or in teams

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Be part of something truly extraordinary at Hilton Woking, which opened in Summer 2024, playing a key role in Woking's Victoria Square redevelopment. Join us as we foster a unique team culture, become an integral part of the community, and embrace sustainable practices in all we do.

Our hotel features 189 guest rooms, including 12 exclusive suites. Guests can enjoy our lobby bar GLOW, dine at the all-day restaurant OXBO, and enjoy panoramic views from the Sky Bar, LOFT. The hotel hosts Meetings & Events for up to 500 guests, requiring a high-performing team dedicated to delivering an exceptional guest experience across all areas.

A WORLD OF REWARDS

• Hourly rate of £12.27
• Uniform provided and laundered
• Free and healthy meals when on duty
• Opportunities for career growth!
• Personal development programs to support your career
• Participate in our Corporate Responsibility initiatives – Learn more
• Team Member Travel Program: discounted hotel stays and 50% off food & beverages
• Referral Program
• High street discounts through Perks at Work
• 28 days holiday including bank holidays, increasing to 33 days
• Discounted dental and health coverage
• Modern, inclusive team areas
• Sustainable commuting options encouraged to reduce environmental impact

Please note: Weekend and evening shifts are required regularly for this role.

A Food and Beverage Host in our LOFT Sky Bar will deliver exceptional guest service while achieving departmental targets.

Key responsibilities include:

• Greeting guests courteously
• Taking and delivering orders with high customer service standards
• Preparing table and room setups
• Handling cash transactions properly
• Managing guest queries efficiently
• Upselling based on departmental incentives
• Maintaining brand standards and cleanliness
• Complying with safety, security, and licensing laws
• Being environmentally conscious
• Supporting other departments as needed

Ideal candidates will have:

• A positive attitude
• Excellent communication skills
• Strong commitment to customer service
• Good grooming standards
• Flexibility for various work situations
• Ability to work independently or in teams

At Hilton, Every Job Makes the Stay. We believe in creating unforgettable experiences through our dedicated team members. Discover more about our brands at Hilton Brands | Global Hospitality Company.