LOFT Food and Beverage Assistant

Medirest Signature; Woking; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in Woking is seeking a Food and Beverage Assistant to enhance guest experiences at the LOFT Sky Bar. This role involves welcoming guests, taking orders, and ensuring high customer service standards. Applicants should demonstrate good communication and a positive attitude. Flexible working hours required, including evenings and weekends.

Benefits

Hourly rate of £12.27

Uniform provided and laundered

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

28 days holiday including bank holidays

Qualifications

• Must have excellent grooming standards.
• Experience in customer service is preferred.
• Flexibility is essential due to mix of shifts.

Responsibilities

• Welcome guests in a polite and friendly manner.
• Take and deliver customer orders, demonstrating high service levels.
• Manage guest queries in a timely manner.
• Ensure cleanliness of work areas.

Skills

Positive attitude

Good communication skills

Commitment to delivering high levels of customer service

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

Job description

Get ready to be part of something truly extraordinary at Hilton Woking as we opened our doors this Summer 2024, taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey as we foster a unique team culture, become an integral part of the community, and embrace sustainable practices in everything we do.

Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT.The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

Please note this role will be working 5 days from 7 on a rota basis with a mix of shifts across the week. There will be late evenings required for this role.

A WORLD OF REWARDS

• Hourly rate of £12.27
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our CorporateResponsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join increating a more eco-conscious and vibrant community.

please note weekend and evening work is required for this role on a regular basis

A Food and Beverage Assistant is responsible for working in our LOFT Sky Bar and will work to deliver an excellent Guest and Member experience while working to achieve departmental targets.

What will I be doing?

• Welcome guests in a polite and friendly manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Up-sell with latest departmental incentives
• Ensure compliance of brandstandards
• Strive to achieve departmental targets
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

• Positive attitude
• Good communication skills
• Commitment to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind everyjob, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company