Lodger Units Liaison Manager

Ministry of Defence; Scotland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A government agency in Scotland seeks an experienced Lodger Liaison Manager to lead lodger engagement across its estate. The ideal candidate will demonstrate strong stakeholder management and negotiation skills, ensuring effective integration and service delivery for lodger units. This role also includes responsibilities in compliance, development planning, and high-quality reporting. Remote working options can be discussed during the interview.

Qualifications

• Experience in managing and integrating lodger units within an estate.
• Ability to produce high-quality briefings and reports.
• Strong problem-solving skills to resolve complex issues.

Responsibilities

• Lead the lodger engagement strategy and alignment with policy.
• Act as the senior point of contact for lodger units.
• Ensure compliance with agreements and standards.
• Represent lodger interests in development and planning.
• Support integration of new lodger units on site.

Skills

Stakeholder management

Negotiation skills

Understanding of estate governance

Job description

Overview

We are looking for an experienced and motivated Lodger Liaison Manager to lead and coordinate lodger engagement across our estate. This role requires excellent stakeholder management, negotiation skills, and an understanding of estate governance. You will be responsible for ensuring lodger units are effectively integrated into the estate, that their needs are met within policy and resource constraints, and that host-lodger relationships are managed professionally and proactively.

Responsibilities

• Leading the lodger engagement strategy, ensuring alignment with estate policy and operational priorities.
• Acting as the senior point of contact for lodger units, managing relationships and resolving complex issues.
• Ensuring compliance with agreements and standards.
• Representing lodger interests in estate development, infrastructure planning, and service reviews.
• Supporting the integration of new lodger units and capabilities arriving on site, ensuring smooth onboarding, infrastructure readiness, and alignment with host operations.
• Producing high-quality briefings, reports, and recommendations for senior leadership.
• Supporting the maintenance of accurate records of lodger arrangements, occupancy, and service level agreements.
• Collaborating with estate, facilities, and operational teams to ensure seamless service delivery.

Remote working within this role is something that can be discussed at interview stages or with your future line manager if you are found successful.

Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.